Shantanu Mistry
Madhyamgram
Summary
Experienced Senior Associate with analytical and flexible approach to solving problems. Decisive leader driven to optimize processes and streamline operations for team efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Associate
Wipro Limited
01.2019 - Current
- Developed and implemented strategies for increasing customer satisfaction.
- Provided direction and guidance to junior associates on complex tasks.
- Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
- Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
- Acted with minimal direction in self-directed capacities to resolve issues and implement strategies.
- Provided subject matter expertise and guidance to cross-functional teams in the development of new products.
- Conducted internal audits to measure adherence to established QA standards.
- Trained newly hired top talent to fill key positions and maximize productivity.
Education
Bachelor of Computer Application -
Manipal University
07-2024
Advance Diploma in Hardware and Networking -
Orion Edutech
08.2019
Higher Secondary -
Duttapukur Adarsha Vidyapith
08.2016
Secondary Education -
Duttapukur Adarsha Vidyapith
08.2014
Skills
- Performance monitoring
- Project Management
- Training and mentoring
- Inventory Control
- Data Analytics
- Schedule Management
- Team Supervision
- Team Leadership
- Customer Relationship Management (CRM)
- Performance Evaluations
- New Hire Training
- Computer Skills
- Attention to Detail
- Production Support
- Customer Engagement
- Decision-Making
- Time Management
- Process Improvement
- Client Engagement
- MS Office
- Flexible Schedule
- Project Reporting
- Management Support
Personal Profile
Positive Attitude: Creating a positive work environment., Goal oriented: results achiever, Meeting deadlines.
Skills
I am able to handle multiple tasks on a daily basis., I use a creative approach to problem solve., I am a dependable person who is great at time management., I am always energetic and eager to learn new skills., I have experience working as part of a team and individually., I am flexible in my working hours, being able to work evenings and weekends., I am honest and trustworthy., Even though I take my work seriously, I do have a good sense of humor.
Personal Information
- Passport Number: S9106549
- Date of Birth: 06/06/98
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
English, Bengali, and Hindi.
Certification
- Advance Excel
Languages
Bengali
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Timeline
Senior Associate
Wipro Limited
01.2019 - Current
Bachelor of Computer Application -
Manipal University
Advance Diploma in Hardware and Networking -
Orion Edutech
Higher Secondary -
Duttapukur Adarsha Vidyapith
Secondary Education -
Duttapukur Adarsha Vidyapith
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