Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Industrialtrainingexposure
Languages
Hobbies and Interests
Disclaimer
Timeline
Generic
Shantanu Sharma

Shantanu Sharma

Raipur

Summary

To work, learn and grow with an organization to reach a high level in and be instrumental in driving it beyond its mission by adhering to its values and cultures and utilizing my potential and talent to its fullest. Experienced in Front Office, Reservations and revenue and sales management currently working as a Reservations Executive based out of New Delhi to generate a revenue for all the 08 resorts around India. A demonstrated history of working in a hospitality industry. Skilled in operations management, sales, MARSHA and Revenue management with a strategic management and sales and distribution.

I am an individual with a positive mindset, goal orientation and ability to work at the extreme ends of organization. Working with a sense of ownership and dedicatedly giving maximum efforts to deliver extra and accomplish tasks/achieve goals of the organization. Highly skilled at managing a team to ensure go ahead in a right path to achieve a revenue. Excellent written, good communication, interpersonal and problem solving skills with the ability to work in a multicultural environment.

Overview

6
6
years of professional experience

Work History

Reservation Executive

JW Marriott Mussoorie Walnut Grove Resort and Spa
05.2023 - Current
  • Monitor and process all reservations requests, changes, and cancellations received by phone or mail through MARSHA
  • Work closely with the revenue cluster for inventory management
  • Review and implement new reservations procedures
  • ERS and EMPOWER implementation
  • Verify availability of room type and rate
  • Inventory control as per market trend
  • Create static rates for travel agents as per market trend
  • Create Mini hotels and Res-link for groups
  • Proficient in Travel Trade
  • Configuration of rate codes in Opera and OXI
  • Proficient in CTAC Process
  • Using M-CAT tool(Inventory tool)
  • Manage the issuing of stop sell dates to assist with inventory control
  • Monitor all the advance purchase reservations and share them with the front office team to charge
  • Monitor OXI errors and traces for smooth process Monitor FIXME and CRS report

Reservation Sales Agent

Courtyard Raipur
10.2019 - 04.2021
  • Monitor and process all reservations requests, changes, and cancellations received by phone or mail through MARSHA
  • Review and implement new reservations procedures
  • Verify availability of room type and rate
  • Basic Inventory Balancing
  • Create Rate code with help of SNOW (Service Now)
  • Create Mini hotels and Res-link for groups
  • Using an international rooming list for group rooms
  • Rate Lodging and Configuration of rate codes in Opera and OXI
  • Manage the issuing of stop sell dates to assist with inventory control
  • Monitor all the advance purchase reservations and share them with the front office team to charge
  • Monitor OXI errors and traces for smooth process Monitor FIXME and CRS report

Front office Associate

Courtyard Raipur
07.2018 - 09.2019
  • Process all guests check in and check out
  • Blocking of rooms as per guest requests
  • Pre arrivals calling
  • Departure follow ups
  • Room Ready follows up with the housekeeping team
  • Internal and External Call handling
  • Handling Guest Issues
  • Order taking
  • Group Billing
  • Maintenance and check all guest registration cards with attachment of guest IDs
  • Create C forms for foreign Delicates
  • GXP Screening
  • Night Auditing
  • Arrange transportation for guests as per request
  • Guest Requests

Reservations Executive

Espire Hospitality Group
  • Exertion on the query received via different mode of communications
  • Maintain Daily Reports (Reservation Entered, Reservation Cancellation, Productivity Report, High Paying Guest, Reservation processed on special tariff or ADHOC)
  • Responsible for 338 room inventory for 08 Resorts (Country Inn Nature Resort, Bhimtal/Country Inn Tarika Riverside Resort, Jim corbett/Country Inn Tarika Varca Beach, Goa/Country Inn Maple Resort, Chail/Zana Lake Resort, Udaipur/Country Inn Premier Pacific, Mussoorie/Country Inn Resort, Vrindavan/Country Inn Premier- The Prominence, Dehradun)
  • Responsible for Re-confirmation of arrivals
  • Proficiency in Travel Trade Segment
  • Proficiency in strategic and revenue management as per the market demand
  • Highly skilled on PMS, configuration, rate management and reservation segmentation
  • Responsible for the email handling and the payment status and follow-up for the upcoming arrivals
  • Maintain effective follow-up with inter and intra department coordination
  • Verify room type and rates
  • Highly proficiency in Inventory Management
  • Work in closely with the events team into a detailing part of a catering events/Sales with all the necessary information regards to group blocking
  • Proficiency with all the extranets

Education

Bachelor degree - Hotel Management and Tourism

IIHM Kolkata
05.2018

Certificate course -

AHLEI(American Hotel & Lodging educational institute)
04.2015

Skills

  • Communication Skills
  • Positive Attitude
  • Analytical Skills
  • Smart work
  • Punctual
  • Confident
  • Committed
  • Highly responsible
  • Reliable
  • Proficient in time management
  • Productive towards work
  • Sales Management
  • Strategic Management
  • Product Analysis
  • PR Management

Accomplishments

  • Nominated for Associate of a year.
  • Awarded for Associate of a month.
  • Hosted and volunteer a annual food festival and annual fest in college.

Personal Information

  • Place of Birth: Raipur
  • Father's Name: Mr. Prashant Sharma
  • Mother's Name: Mrs. Poonam Sharma
  • Date of Birth: 07/24/1994
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single

Industrialtrainingexposure

Six months Industrial Training in all major departments(Front office, Culinary, Food and Beverage Service, Housekeeping, Club Carlson at Radisson Kandla, Gujrat)

Languages

Hindi, English

Hobbies and Interests

Listening Music, Travelling, Adventure Sports.

Disclaimer

I hereby declare that all the statements made in this resume are true and complete to the best of my knowledge and belief.

Timeline

Reservation Executive

JW Marriott Mussoorie Walnut Grove Resort and Spa
05.2023 - Current

Reservation Sales Agent

Courtyard Raipur
10.2019 - 04.2021

Front office Associate

Courtyard Raipur
07.2018 - 09.2019

Reservations Executive

Espire Hospitality Group

Bachelor degree - Hotel Management and Tourism

IIHM Kolkata

Certificate course -

AHLEI(American Hotel & Lodging educational institute)
Shantanu Sharma