SHANTHAMURTHY L
Chennai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Contractual Engineer
Defence Research and Development Organization (DRDO)
01.2021 - 12.2024
- Managed overall direction, coordination, and evaluation of procurement for the facility
- Performed all procurement and contracting activities including prequalification, tender management, negotiation, and contracts
- Implemented changes and developed new processes to better procure goods and services
- Negotiated contracts with suppliers to obtain the best price and service
- Provided periodic reporting for management on purchasing controls and processes
- Reviewed current processes for procurement and made recommendations where appropriate
Customer Service - Team Leader
AGS Entertainment Pvt Ltd
07.2013 - 08.2020
- Handling customers for Ticketing Enquires and helping in Customer Support queries
- Experienced in creating and updating project-related documents as per internal QA comments
- Handled a Team of Customer Support Executives and monitoring their Productivity
- Analysing and providing feedback to the agents, based on their regular performances
- Guiding agents in Customer Handling and helping with Problem Solving solutions
Education
BSC - Computer Science
Jaya College of Arts and Science
Skills
Customer Relationship Management
undefinedPersonal Information
- Date of Birth: 07/21/92
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Currentsalary
3.12 PA
Timeline
Contractual Engineer
Defence Research and Development Organization (DRDO)
01.2021 - 12.2024
Customer Service - Team Leader
AGS Entertainment Pvt Ltd
07.2013 - 08.2020
BSC - Computer Science
Jaya College of Arts and Science
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