Shanyo Asai
Delhi
Summary
Seeking a challenging and rewarding opportunity in a Business Process Outsourcing organization which recognizes my true potential and effectively utilize my skill sets.
Insightful Subject Matter Expert known for high productivity and efficient task completion. Specialize in analytical problem-solving, innovative solution development, and effective knowledge transfer. Excel at clear communication, adaptability, and teamwork to navigate complex projects with ease.
Proven track record of providing valuable insights, guidance, and solutions to complex problems. Strong analytical and communication skills, with a passion for sharing expertise and driving excellence in the field.
Overview
8
8
years of professional experience
6032
6032
years of post-secondary education
Work History
Sr SME
Concentrix - CITI BRANDS
02.2025 - Current
- Developed training materials for new team members on product knowledge.
- Analyzed customer feedback to improve service standards and processes.
- Conducted regular audits on operational procedures for compliance and efficiency.
- Mentored junior staff in best practices for customer interaction and problem-solving.
- Offered one-on-one support for team members and managers to drive continuous improvement.
Senior Representative, Operations
Concentrix- CITI BRANDS
04.2018 - 02.2025
- Assisted customers with inquiries and resolved issues effectively.
- Collaborated with team members to enhance service delivery processes.
- Assisted customers with product selection, order placement, and billing inquiries.
Education
Bachelor of ARTS -
Indira Gandhi National Open University
PUC -
Alice Christian Higher Secondary School
ManipurHSLC -
Nagaland Board
DimapurSkills
- Quality assurance
- Attention to detail
- Critical thinking
- Team collaboration
- Training and mentoring
- Time management
- Active listening
- Troubleshoot service issues
- Team leadership
- Continuous improvement
- Customer focus
Languages
- English
- Manipuri
- Tangkhul
- Hindi
Hobbies and Interests
- Gardening
- Watching movies
Disclaimer
I hereby declare that the above mentioned information's are correct to the best of my knowledge and I bear the responsibilities for the correctness of the mentioned particulars.
Personal Qualities
- Capacity to work in a reliable, accurate and precise way
- Analysis and Creativity
- Proven communication skills
Personal Information
- Father's Name: Ronlei Asai
- Date of Birth: 03/31/91
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Timeline
Sr SME
Concentrix - CITI BRANDS
02.2025 - Current
Senior Representative, Operations
Concentrix- CITI BRANDS
04.2018 - 02.2025
Bachelor of ARTS -
Indira Gandhi National Open University
PUC -
Alice Christian Higher Secondary School
HSLC -
Nagaland Board