Sharad Deep
Bengaluru
Summary
Seasoned Project Delivery Manager with extensive experience in overseeing $2.5M+ account with 80+ members for global operations, optimizing service delivery, and driving performance improvements. Strong skills include strategic planning, team leadership, risk management, and stakeholder communication. Demonstrated success in optimizing processes, enhancing productivity, and implementing effective project strategies leading to significant business growth. Proven ability to manage cross-functional teams, streamline processes, and reduce operational costs without compromising service quality.
Worked in various projects across the glove under BFSI, HiTech, TTH, Retail and Manufacturing units.
Worked with major US Educational trust, US/Europe/Australia Banks, Retail and Hospitality. Also hold experience working in Airline project from Europe. Product support for a security company.
Strong collaborator with expertise in building relationships with internal stakeholders and external vendors to ensure seamless service execution. Committed to continuous improvement, data-driven decision-making, and delivering operational excellence aligned with business objectives. Experience in Handling IT Operations, Shared Services Operations and overseeing multiple teams ensuring successful project delivery and customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Project Delivery Manager
Happiest Minds Technologies
04.2024 - Current
- Experienced Project Delivery Manager overseeing the delivery of multiple projects as MSP.
- Skilled in resource management, utilization planning, and ensuring effective project delivery.
- Proven ability to implement automation solutions, manage project budgets, and ensure compliance with service level agreements.
- Expertise in project documentation (ISO20K), client governance, and service improvements.
- Adept at maintaining RAID trackers, generating invoices, and managing stakeholder communication to ensure successful project outcomes.
- Focused on aligning team efforts with client needs and driving continuous process improvements for operational excellence.
Senior Manager
LTIMindtree
Bengaluru
11.2022 - 04.2024
- Experienced Senior Manager leading the delivery of multiple projects within Shared Services, managing a diverse global customer base.
- Skilled in resource management, utilization planning, and automating processes to improve efficiency.
- Successfully supported a valued educational trust in the USA, earning multiple customer commendations for high-quality service delivery.
- Managed a 80+ member team across global time zones, ensuring on-time project delivery and high customer satisfaction.
- Focused on training, mentoring, and developing high-performing teams, while fostering positive customer relationships to drive retention.
- Proficient in analyzing customer data, streamlining operations, and providing quality reporting to enhance service delivery and improve performance metrics.
Manager
Mindtree
Bengaluru
07.2020 - 10.2022
- Dynamic Operations Manager with expertise in driving team performance to meet SLAs, productivity, and quality metrics.
- Proven ability to manage, develop, and train support teams while ensuring process adherence through regular audits and quality checks.
- Skilled in handling escalations, optimizing resource utilization, and leading cross-functional teams to deliver project goals.
- Proficient in implementing dashboards for operational metrics, conducting trend analysis, and providing data-driven solutions.
- Experienced in automating L1/L2 tasks using tools like Selenium and Java, as well as managing service platforms such as ServiceNow, Service Cloud, and JIRA.
- Strong communicator, fostering customer relationships to ensure satisfaction and continuous service improvement.
Senior Engineer
Mindtree
Bengaluru
05.2014 - 06.2020
- Experienced Senior IT Engineer with expertise in NOC, SOC, Service Desk, application support, troubleshooting, and system monitoring across various platforms, including Azure, Dynatrace, SolarWinds, BigPanda, Splunk, NewRelic, ControlM, Tidal, and Automation Anywhere.
- Proficient in ITSM tools such as ServiceNow, ServiceCloud, Salesforce, and JIRA for effective incident management and ticket resolution.
- Skilled in automating tasks, bot scheduling, and administering tools for improved efficiency.
- Known for strong communication skills, quickly resolving issues, and ensuring high customer satisfaction.
- Adept at customizing JIRA workflows and providing seamless support within shared services environments.
Education
Bachelor of Engineering - Computer Science and Engineering
Visvesvaraya Technological University (VTU)
Bangalore, KAHigher Secondary - Science
Central Board of Secondary Education
PatnaSecondary -
Don Bosco Academy
PatnaSkills
- Operational Excellence
- Key Metrics Management
- Process Optimization
- Customer-Centric Approach
- Cross-Functional Collaboration
- Vendor & Stakeholder Management
- Business Reporting & Metrics Tracking
- Continuous Improvement
- Stakeholder Engagement
- Project management
- Resource management
- Stakeholder communication
- Customer relationship management
- Data analysis
- Service level agreements
- Critical thinking
- Problem solving
- Time management
- Conflict resolution
- Change management
- Training and mentoring
- Stakeholder management
- Scope management
- Cross-functional coordination
- Project planning
Certification
- Azure Fundamentals AZ(900)
- Automation Anywhere Certified Advanced RPA Professional
- ITIL v4
- Automation Tester using Selenium
Accomplishments
- Recognized with Mindtree Pillar Awards for achieving extraordinary results in 2017-18, 2018-19 and 2019-20
- Received Master Mind award for exceptional automation implemented during my Onsite Visit
- Received Outstanding Performer Award for multiple years
- Received multiple awards such as Mindtree Hats Off, A-Team, Partnership, also have been appreciated from Mindtree Clients heads and Customers for delivering the task quickly and appropriately
Languages
Hindi
Proficient
C2
English
Proficient
C2
Timeline
Project Delivery Manager
Happiest Minds Technologies
04.2024 - Current
Senior Manager
LTIMindtree
11.2022 - 04.2024
Manager
Mindtree
07.2020 - 10.2022
Senior Engineer
Mindtree
05.2014 - 06.2020
Bachelor of Engineering - Computer Science and Engineering
Visvesvaraya Technological University (VTU)
Higher Secondary - Science
Central Board of Secondary Education
Secondary -
Don Bosco Academy