Sharad Pandey
Gorakhpur
Summary
Senior customer service executive with extensive experience in customer relationship management and technical troubleshooting. Proven ability to enhance customer satisfaction through effective product education and responsive support. Skilled in issue resolution and team leadership, consistently delivering exceptional service experiences.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Senior Customer Service Executive
Teleperformance
Mohali
2024.07 - 2026.01
- Resolved customer inquiries and issues promptly through in-person and phone interactions.
- Monitored call metrics to identify areas for improvement.
- Resolved complex customer issues with effective communication strategies.
- Addressed complaints effectively to ensure immediate resolution.
- Guided and supported customer service representatives to enhance team performance.
Customer Support Specialist
ienergizer
Gurgaon
2022.06 - 2024.02
- Provided step-by-step guidance to troubleshoot product issues effectively.
- Enhanced customer satisfaction by educating users on product features and usage.
- Accurately documented customer interactions, transactions, comments, and complaints.
Education
Bachelor of Science - Electronic And Communication
Lucknow University
Lucknow 2016.07 - 2019.08
Skills
- Customer service
- Customer relationship management
- Technical troubleshooting
- Product education
- Call handling
- Attention to detail
- Adaptability
- Shipment issued resolution
- Customer focus
Languages
English
First Language
English
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2
Certification
NIELT
Timeline
Senior Customer Service Executive
Teleperformance
2024.07 - 2026.01
Customer Support Specialist
ienergizer
2022.06 - 2024.02
Bachelor of Science - Electronic And Communication
Lucknow University
2016.07 - 2019.08