Summary
Overview
Work History
Education
Skills
Interests
Hobbies
Work Availability
Timeline
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Sharada K

Technical Process Specialist
Bangalore

Summary

Detail-oriented team player with strong management skills. Ability to handle multiple tasks simultaneously with a high degree of accuracy. Quick learner and adaptable Process specialist ready to tackle diverse projects and variable production realities. Ready to help team achieve company goals. Successful and driven individual committed to proactive planning and goal-oriented work.

Overview

7
7
years of professional experience
5
5
years of post-secondary education
4
4
Languages

Work History

Technical Process Specialist

Infosys BPM Ltd
Bengaluru
02.2022 - Current
  • Worked for a Google client. Handled customer issues with all core Google products like Gmail, Calendar, Drive, Meet etc.
  • Reviewed processes, identifying areas requiring improvement.
  • coached newly hired employees and interns while observing progress and delegating tasks.
  • Developed conceptual scope analyses of project objectives.
  • Lead the team of 20 members, provided technical assistance to the team when issues arose.
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
  • Gained positive customer feedback over calls. Given resolution over calls 95% of the cases.
  • Participated in product reviews to enable ongoing status and reporting.

Senior Customer Support Associate

First Source Solutions Pvt Ltd
Bangalore
10.2019 - 01.2022
  • Promoted as Intern Team Lead. Led team of 15 in assisting the process handling via chats, calls and Salesforce tickets.
  • Preparation of reports and joining on client Meetings and reviews.
  • Expert in handling new Businesses. Took process trainings from Clients directly. Designed and prepared reports, studies, and related documentation so that team has smooth and efficient workflow
  • RnR best performer awarded for two consecutive years. Moved to a higher role from Customer Service Associate to SME on a short span of time.
  • Improved user productivity and efficiency through system training and support.
  • Resource to the company as received appreciation from Clients for delivering the quality of work.
  • Analyzed business problems, identifying root causes and developing robust solutions.

Inside Sales Associate

Technobind Solutions Pvt Ltd
Bengaluru
11.2016 - 11.2018
  • Handled software products indulged with data protection, data security,
    data recovery and Interacting to key partners PAN INDIA by working
    closely with the channel sales team.
  • Having good relationships with the end customers and channel partners that made me get leads and opportunities to the business.
  • Achieved monthly, quarterly targets and our team was awarded with
    “highest number of orders sold”.
  • Cloud computing is one of the trends that every business is up to. Have
    worked closely with the AWS team and pitched the customers about
    how important it is in the modern world for a business to convert their
    data to cloud.
  • Teamed with partners to close deals for sales development.

Education

Bachelor of Commerce - Commerce

SJRCW
Bengaluru
07.2013 - 08.2016

Pre University - Commerce

SJRCW
Bengaluru
03.2012 - 04.2013

CBSC - 10th

Kendriya Vidyalaya DRDO
Bengaluru
03.2010 - 04.2011

Skills

    Documents and reports

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Interests

Travel

Learn to do make over

Drive Car

Hobbies

Play Badminton

Cooking

Dancing

Organizing things 

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Technical Process Specialist

Infosys BPM Ltd
02.2022 - Current

Senior Customer Support Associate

First Source Solutions Pvt Ltd
10.2019 - 01.2022

Inside Sales Associate

Technobind Solutions Pvt Ltd
11.2016 - 11.2018

Bachelor of Commerce - Commerce

SJRCW
07.2013 - 08.2016

Pre University - Commerce

SJRCW
03.2012 - 04.2013

CBSC - 10th

Kendriya Vidyalaya DRDO
03.2010 - 04.2011

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Sharada KTechnical Process Specialist