Vinod Raj
Bengaluru
Summary
To be a part of a professionally Managed Company with scope for challenging career, opportunity for learning excellence and continuous improvement coupled with growth and individual development.
Overview
13
13
years of professional experience
Work History
Senior Analyst
Firstsource Solutions Limited
Bangalore
09.2019 - Current
- Claiming all the money spends by the servicer (U.S
- Bank) during the Foreclosure process till the sale happened for the mortgage
- Timeline of claim - Last paid Installment to Foreclosure sale date
- Ensure a seamless claiming process by pre-empting and defining all approvals requirements as per the policy guidelines (Assign, Remind, and Escalate) to avoid any last-minute rush
- Performing internal quality checks on the claims submitted by the team members
- Ensured they followed the required claim process as per the set policy guidelines and Feedback will be given to the respective team member
- Ensuring productivity, quality, utilization, and TAT (as per the SLAs) are met
- Preparing reports on the daily, weekly and monthly claim reports related to the Mortgage claim process to the clients.
Research Department
Ocwen Financial Solutions Pvt Ltd
Bangalore
12.2011 - 05.2019
- Resolve customer disputes and review all compliance issues with the loan file
- Perform Random internal QC audits on the completed loans to ensure that the executed letters have 100% accuracy; provide feedback/ Areas of Improvement based on the QC Audit
- Train and Assist new recruits who have completed the fresh hire training on the research departments' procedures and policies
- Performing quality check of the Research Letters submitted by the writers for review
- Ensured that correct and accurate resolution is provided to the borrowers
- Provide feedback and supply corrected letters to the writers
- Identified possible problem areas that may lead to repeat issues and provide immediate resolution
- Ensured that all policies and procedures are adhered while providing resolutions to the borrowers
- Ensure accurate and timely resolutions for disputes/inquiries received
- Coordinating with other departments in order to ensure that everything is in compliance with specific states and their laws
- Resolving critical, legal, and escalated issues that had been escalated to Research Management
- Been part of the department's Inventory Control team
- Worked closely with the team and collated data required to prepare the month end reports (Down time details, TAT reports, Manual Production)
- Worked on additional projects assigned
- (Verification of Foreclosure files on hold for Payment/ Written Dispute.) Provided floor assistance to On-the-Job training employees (October 2013 through December 2013, August 2014 through October 2014 and January 2016 through March 2016)
- I have always been an active team player and many times exceeded the expectations with regards to production unit
- Assisted team leader in generating team reports and took part in strategizing action plans for better execution to accomplish stretched team target
Education
MBA [Finance] -
Auden Technology and Management Academy
01.2011
B.com [Accounts & Auditing] -
BHS FGC
01.2009
Skills
- MS Office (Word, Excel & Power point)
- Citrix based Platforms
- Claim Data sheet
- Black Knight process management, Black knight invoicing
- MSP/Director7
- Vendorscape/PAID system, Property360
- NETR online, Corelogic SmartWeb
- Property preservation vendor website like MCS, Safeguard, Five brothers
- Title vendors like First American, Servicelink
- Mortgage Insurance vendors like MGIC, Radian, TRIAD, Enact MI, ARCH MI, Essent
- Insurance vendors like Assurant and National General
Accomplishments
- Consistent performance track record and had been given an appraisal rating 'A'.
- Awarded excellent performance for the year.
- Quality Star for the year.
- Receive many appreciations from senior's management for excellent work.
Personality Traits
- Ability to multi-task and manage workload independently with minimal direction.
- Ability to train and motivate the new employees to execute the assigned task effectively.
- Positive attitude and efficient team player.
- Readily accept responsibilities and new challenges.
- Easily adapts to changing scenario.
Personal Information
- Date of Birth: 02/01/88
- Gender: Male
- Nationality: Indian
Languages
- English
- Kannada
- Tamil
- Hindi
Disclaimer
I hereby declare that the above-mentioned particulars are true to the best of my knowledge and belief.
Timeline
Senior Analyst
Firstsource Solutions Limited
09.2019 - Current
Research Department
Ocwen Financial Solutions Pvt Ltd
12.2011 - 05.2019
MBA [Finance] -
Auden Technology and Management Academy
B.com [Accounts & Auditing] -
BHS FGC
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