Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sharath K S

Human Resources
Bengaluru,Karnataka

Summary

Experienced and result oriented professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience

Work History

ERC HR Specialist (HR Assistant III, US)

Amazon
Bengaluru
02.2020 - Current
  • Achieved excellent customer satisfaction in addressing HR-related employee queries via Tickets, Calls, and Cases.
  • Taking ownership of customer / employee contacts ensuring that each contact is accepted and resolved with high degree of customer focus.
  • Worked as backup Specialist for 'Financial Benefits POD' while handling my responsibilities as ERC HR Specialist.
  • Created plans and communicated deadlines to complete projects on time.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Conducted research, gathered information from multiple sources, and presented results.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used coordination and planning skills to achieve results according to schedule.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Collaborated with team members to achieve target results.
  • Worked flexible hours across night, weekend and holiday shifts.

ERC Senior Associate, (HR Assistant II, US)

Amazon
Bengaluru
02.2019 - 02.2020
  • At ERC(Employee Resource Center), I addressed HR related employee queries via Tickets, Calls and Cases.
  • Organized and maintained systems to keep track of priorities and tasks.
  • Helped employees register for benefits programs using online portals.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
  • Tracked various statistics and kept detailed records to support human resources department.

Customer Relationship Officer

HGS
Bengaluru
06.2017 - 11.2018
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Directed team of customer service personnel while helping front-line team members work effectively with over 40 daily customers.

Education

Bachelor of Engineering - Electrical And Electronics Engineering

STJIT, Visvesvaraya Technological University
Ranibennur
04.2014

Skills

  • Flexible and Adaptable
  • Conflict Resolution
  • Decision Making
  • Good listening skills
  • Leadership
  • Organization and Time Management
  • Good Analytical and Learning skills
  • Expertise to deal with people diplomatically

Accomplishments

  • Bagged 10 Dazzler Awards at Amazon for outstanding performance and topping the chart.
  • Secured WOW award for achieving excellent quality scores and consistent performance during the first quarter of 2021.
  • Received Top Gun award while working in HGS for topping the charts.
  • Received appreciation from customers for providing timely resolution and excellent customer service while working in HGS for which my picture was posted on the wall of fame along with the story.

Timeline

ERC HR Specialist (HR Assistant III, US)

Amazon
02.2020 - Current

ERC Senior Associate, (HR Assistant II, US)

Amazon
02.2019 - 02.2020

Customer Relationship Officer

HGS
06.2017 - 11.2018

Bachelor of Engineering - Electrical And Electronics Engineering

STJIT, Visvesvaraya Technological University

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