Sharath Vasishta
ServiceNow Consultant
Bengaluru,KA
Summary
Hardworking and career-oriented ServiceNow Consultant with over 5 years of experience in requirement gathering, client interactions, presentations, solution design, implementation and support. Skilled in team leadership, quick-learning, adaptability & project management to ensure high quality delivery and client satisfaction.
Overview
8
8
Certifications
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Analyst
KPMG Global Services
Bangalore, Karnataka
09.2015 - 09.2017
- Developed and implemented a number of custom applications to provide support for inventory management and conformance reporting to KPMG member firms
- Part of the development team for KPMG Powered Enterprise
- Built complex UI reports and custom functionalities on Project Portfolio Management using jelly scripting, HTML, CSS and javascript
- Participated with clients in discussion meetings and provided insights from a technical perspective
Associate Consultant
KPMG Global Services
Bangalore, Karnataka
10.2017 - 09.2019
- Acted as technical lead for multiple engagements for UK and US based clients
- Traveled onsite to client location based in the UK to provide technical advice during requirement gathering, provide trainings to client support teams and act as an intermediate between onsite and offsite teams for effective communication
- Maintained flexible schedule and responded to after-hours and weekend emergencies when required
- Worked on a variety of applications ranging from HRSD, Service Portal, PPM, GRC, CMDB and ITSM
- Developed integrations between ServiceNow and third-party tools such as Flexera, Alfabet, VMWare, etc. using REST/SOAP/JDBC data source connections
Consultant
KPMG Global Services
Bangalore, Karnataka
10.2019 - Current
- Analyzed client business processes to propose optimal solutions for unique requirements.
- Proctored both online and in-person technical trainings on ServiceNow Fundamentals, HRSD & NowMobile applications.
- Led multiple engagements and streams, provided quick solutions and technical guidance on a number of projects which have been met with high customer satisfaction and approval from both onsite and client teams
- Designed & developed a ServiceNow mobile application for internal operations that aimed to serve across various organizational needs ranging from query management, leave management, resource management & presence management
- Briefly worked on events, alerts & alert correlation rules in Event Management
Education
Bachelor of Engineering - Information Science
Sambhram Institute Of Technology
Bangalore 09.2011 - 07.2015
Skills
IT Service Management
Certification
ITIL v3 Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Awards
- Received Kudos award as a recognition of meritorious achievement in KPMG
- Received Above & Beyond as a recognition of work done beyond the run-of-the-mill activities by mentoring and guiding junior team members in self-led engagements to ensure successful project delivery
- Received the Guru@Work award for contribution towards building a learning culture in KPMG
- Received early-bird award for contributing idea for Digital Assistant and Networking App (DiANA) as part of the KPMG Innovation campaign.
Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
Micro Certification - Enterprise Onboarding & Transitions
01-2021
Micro Certification - Application Portfolio Management
01-2021
Micro Certification - Agile & Test Management
01-2021
Certified Implementation Specialist - IT Service Management
11-2020
Certified Implementation Specialist - Human Resources
11-2020
Certified System Administrator
03-2020
Micro Certification - Integration Hub
03-2020
Consultant
KPMG Global Services
10.2019 - Current
Associate Consultant
KPMG Global Services
10.2017 - 09.2019
ITIL v3 Certification
04-2017
Analyst
KPMG Global Services
09.2015 - 09.2017
Bachelor of Engineering - Information Science
Sambhram Institute Of Technology
09.2011 - 07.2015
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