SHARATH G L
chikkamagaluru
Summary
Travel and Tourism professional with 2+ years of experience specializing in GDS (Amadeus), travel operations, and customer consultation. Adept at managing reservations, interpreting travel policies, and ensuring compliance with global travel regulations. Strong communication and problem-solving skills with a customer-first approach. Seeking to contribute as a Travel Consultant at BCD Travel.
Overview
4
4
years of professional experience
Work History
Travel & Tourism Trainer
GPT Koppa
09.2023 - Current
- Delivered training on GDS (Amadeus), airline ticketing, and travel operations.
- Trained students on global travel regulations including passport, visa, TSA, and DOT.
- Provided practical exposure to reservation systems, itinerary planning, and fare construction.
- Designed course materials and assessments aligned with industry standards.
- Conducted simulations to develop real-world customer handling and booking skills.
Junior Consultant
Kstdc Shivamogga
08.2022 - 09.2022
- Optimized operational workflows through process improvement initiatives, driving cost reductions for clients.
- Participated in client meetings to understand their challenges, offering specific expertise in developing action plans.
- Contributed towards internal knowledge-sharing initiatives by documenting best practices, case studies, and lessons learned from past engagements.
- Streamlined project management processes for increased efficiency and timely completion of projects.
- Assisted in the design of innovative solutions, resulting in increased revenue generation for clients.
Education
MBA - Travel & Tourism
Kuvempu University
12-2022
B.Com - Accounting & Taxation
Kuvempu University
11-2020
Skills
- GDS & Systems: Amadeus, LMS, MS Excel
- Travel operations management
- Customer Service: Consultation, Issue Resolution, Communication
Student engagement
Subject matter expertise
Timeline
Travel & Tourism Trainer
GPT Koppa
09.2023 - Current
Junior Consultant
Kstdc Shivamogga
08.2022 - 09.2022
B.Com - Accounting & Taxation
Kuvempu University
MBA - Travel & Tourism
Kuvempu University
RELEVANT EXPERTISE
- Strong understanding of reservation workflows using Amadeus GDS
- Ability to apply client travel policies and provide consultation
- Knowledge of travel compliance, documentation, and regulations
- Skilled in explaining fare rules, penalties, and exchange policies
- Continuous learner with updated knowledge of travel industry trends
ADDITIONAL DETAILS
- Flexible to work in shifts and international processes
- Interpersonal and communication skills
- Quick learner with adaptability to new systems