Sharif Abrar Khan

• Analyzed workflow processes to identify areas for efficiency improvement.
• Collaborated with cross-functional teams to streamline operations and enhance communication.
• Utilized data analytics tools to monitor key performance indicators and drive decision-making.
• Mentored junior analysts in process evaluation methodologies and best practices.

• Reviewed and moderated user-generated content including text, images, and profiles to ensure

compliance with platform community guidelines and safety policies.

• Identified and flagged harmful, abusive, or policy-violating content and escalated critical cases to senior

reviewers.

• Handled escalated Trust & Safety cases flagged by users or automated systems, conducting thorough

investigations and applying appropriate policy actions.

• Maintained detailed records of moderation decisions to support audits and policy reviews.

• Met strict SLA and productivity targets while sustaining high accuracy in content review decisions.

• Contributed to workflow improvements and assisted in performance tracking to enhance team efficiency.