Having interest in sports like Cricket and Like to read books and exploring new places

Dynamic Process Analyst with a proven track record at Gallagher, specializing in workflow analysis and business process design. Expert in utilizing data analytics tools to enhance operational efficiency and mentor junior analysts. Strong reporting skills and adept at synthesizing performance data to drive impactful decision-making.
• Reviewed and moderated user-generated content including text, images, and profiles to ensure
compliance with platform community guidelines and safety policies.
• Identified and flagged harmful, abusive, or policy-violating content and escalated critical cases to senior
reviewers.
• Handled escalated Trust & Safety cases flagged by users or automated systems, conducting thorough
investigations and applying appropriate policy actions.
• Maintained detailed records of moderation decisions to support audits and policy reviews.
• Met strict SLA and productivity targets while sustaining high accuracy in content review decisions.
• Contributed to workflow improvements and assisted in performance tracking to enhance team efficiency.
Reporting skills
Process documentation
Skilled in software
Workflow Analysis
Performance data synthesis
Business process design
Proficient in software
Having interest in sports like Cricket and Like to read books and exploring new places
Playing Cricket and traveling