Sharka Ali Shaukat
Kolkata
Summary
Windows and Citrix Administrator with two plus years of hands-on experience in managing and troubleshooting system issues with strong monitoring experience.Working in a global environment,I am excited about providing IT support.Adept at collaborating with cross functional teams and providing technical support.Proven ability to learn quickly and adapt to new technologies,demonstrating a strong foundation in Windows and Citrix Administration.
Overview
3
3
years of professional experience
Work History
Windows and Citrix Administrator
Linde Global Support Services
Kolkata
05.2023 - Current
- Monitoring, maintaining, operating, and troubleshooting daily user remote access issues via Citrix.
- Manage performance and rectify any errors that occur within the Citrix service.
- Manage the delivery of hundreds of applications using pooled and dedicated delivery methods. Experience with Citrix Profile Management and folder redirection.
- Experience in packaging and deploying applications on a Citrix farm.
- Experience with Citrix performance optimization, scalability, security, high-availability, monitoring, printing, and connectivity.
- Provide support for the following: Windows Server 2008, 2012, 2016, 2019, and 2022.
- Review and prepare documentation for systems, tests, and installation of Windows-based software.
- Apply patches, updates, and upgrades to servers, workstations, and stored images. Maintain infrastructure with the latest updates and patching.
- Working on cybersecurity measures, eliminating all browser and database vulnerabilities under my management via the Cisco Vulnerability Management tool (Kenna).
- Familiar with Cloud platforms, such as Azure, where we manage approximately 500 servers.
- Working as a Global SFTP server manager, handling file transfer (FTP) requests globally within the organization network and via the Internet.
- Beginner's knowledge on Azure Virtual Desktop (AVD).
- Working with IT Audit, Compliance, and Risk Management.
Windows Server Administrator
Genius Consultants
Kolkata
12.2021 - 05.2023
- Hardware checks to ensure that servers are functional.
- Troubleshooting and monitoring of space-related issues, high CPU utilization, and paging issues on the server.
- Working with Change Management, Incident Management, and different vendors for day-to-day issues.
- Understanding of Database discovery and Reporting. Deep ITIL/SOP process understanding – to support all Operations changes.
- Monitoring via SCOM, where we monitor approximately 1000 servers.
- Architectural understanding of technologies like DNS, DHCP, GPO, and SCCM.
- Experience working with SharePoint.
Education
Bachelor of Science - Information Technology
Netaji Subhash Engineering College
KOLKATA07-2021
Skills
- Security best practices
- Network Troubleshooting
- Disaster Recovery Planning
- System performance monitoring
- Change Management Process
- Disaster Recovery
- Citrix VDI
- DNS,DHCP,GPO,Active Directory
- sFTP
- SCOM,SCCM
- AVD, FS Logix
- Vulnerability Management
Accomplishments
- Certificate of Behavioral Skills and Technical Skills-IT
- Beginners Training Certificate for Windows Server Admin and Citrix Admin.
- Beginners Training Certificate for Azure Virtual Desktop(AVD)
Languages
English
First Language
Hindi
Proficient (C2)
C2
Bengali
Beginner
A1
Strength
- Quick Learner
- Problem solving skills
- Good Leadership
- Zeal to learn new things and work innovatively
- Good communication skills both verbally and in written.
Timeline
Windows and Citrix Administrator
Linde Global Support Services
05.2023 - Current
Windows Server Administrator
Genius Consultants
12.2021 - 05.2023
Bachelor of Science - Information Technology
Netaji Subhash Engineering College
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