Bharath Mohan
Bengaluru,Karnataka
Summary
Professional with strong work ethic and diversified experience in Citrix administration and Incident Management. Started career as a technical support analyst, successfully resolving challenging technological difficulties. Spent six months as an Incident Manager, handling escalated and high-priority incidents. Currently employed as a Citrix Administrator, bringing 5.10 years of related experience. Extensive knowledge of Citrix Administration allows effective management and optimization of virtualized environments, ensuring streamlined operations and improved user experiences. Seeking opportunity to leverage diverse skill set and experience to contribute to success of dynamic organization in need of dedicated and knowledgeable IT professional.
Overview
7
7
years of professional experience
Work History
Citrix Administrator
Capgemini Technology Services India LTD
02.2019 - Current
- Company Overview: Support for RBC Virtual Desktop Computing, which consists of Global Citrix XenApp, XenDesktop environments and Virtual Desktop Infrastructure
- Troubleshoot user connection failures and server failures
- Monitor and action the alerts for hosts and infrastructure
- Troubleshoot and address Window Server 2016 and Windows 10 OS adverse performance for North America, Asia-Pacific and UK servers and virtual platforms
- Update, maintain and support the RBC Server Based Computing environment, and managing application servers, profile shares, supporting operating system and SBC infrastructure related issues
- Updating master images with monthly security updates
- Maintaining Machine Catalogs and Delivery Groups
- Overseeing whether the Global Citrix XenApp and XenDesktop environments are current with necessary hotfixes, security patches and application versions and ensure compliance to organization standards
- Vulnerability remediation for production and Infrastructure servers
- Support and maintain Citrix XenApp and XenDesktop environments and Physical PC brokering services
- Assist with VDI and RemotePC allocations and de-allocations
- Work on Incident tickets for various issues reported by end users and application teams, which includes Citrix, IGEL and AVD related issues
- Co-ordinate and Work with various project managers, application developers, various infrastructure groups within RBC and third party vendor for project specific activities
- Perform tuning across Citrix environments to improve end user experience
- Create published applications and App-V onboarding on XenApp servers
- Root Cause Analysis for recurring problems, critical incidents and service/server outages
- Implement change records for Infrastructure servers
- Deploy successful change records based on business needs for Infrastructure services
- Participate and lead Citrix activities for P1/P2 incident management related call with the Global Command Centre including escalation to the Canada Operations pagers if required
- Providing various reports for capacity, usage and availability of servers, hosts and VMs
- Prepare a Daily Shift report for handover to Canada based Operations team
- Disaster Recovery planning and execution
- Perform NetScaler code upgrades
- Perform upgrade of Citrix components (StoreFronts and DDC servers)
- Clean-up unused devices from IGEL UMS console, reclaim licenses and assist with other administration activities
- Support for RBC Virtual Desktop Computing, which consists of Global Citrix XenApp, XenDesktop environments and Virtual Desktop Infrastructure
Incident Manager
Capgemini Technology Services India LTD
07.2018 - 01.2019
- Company Overview: Provide Technical support to clients which includes support for software / applications and Bank Branch hardware
- Work on escalated and high priority incidents
- Monitor Incident ticket volumes and identify common issues
- Engage the Major Incident Management team in case of a Major incident
- Provide technical assistance to Analysts and help with their upskilling
- Conduct knowledge sharing sessions with analysts to keep up with changing technology, infrastructure and process modifications
- Provide Technical support to clients which includes support for software / applications and Bank Branch hardware
Education
Bachelor's - Computer Applications
RJS First Grade College
Bengaluru05.2018
Skills
- Citrx Virtual Apps and Desktop
- VMWare vSphere Client
- Microsoft Hyper - V
- Active Directory
- Citrix Studio
- Citrix Director
- Citrix provisioning services
- Nerdio
- Azure AVD admin portal
- ITIL v3
- Windows server administration
- Application virtualization
- Security best practices
- User profile management
Personal Information
- Date of Birth: 03/30/97
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Technical Experience
Windows 8, Windows 10, Windows 11, Windows Server 2008, Windows Server 2012, Windows Server 2016, Windows Server 2022, IGEL, Citrix Virtual Apps and Desktop, VMWare vSphere Client, Microsoft Hyper-V, Active Directory, Citrix Studio, Citrix Director, Citrix PVS, Nerdio, Azure AVD admin portal, ITIL v3
Disclaimer
I hereby declare that all the above details are true to the best of my knowledge.
Timeline
Citrix Administrator
Capgemini Technology Services India LTD
02.2019 - Current
Incident Manager
Capgemini Technology Services India LTD
07.2018 - 01.2019
Bachelor's - Computer Applications
RJS First Grade College
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