Sharmila Paranthaman

• Handled Non Branch Banking - VRM Channel of HDFC Bank Relationship Chennai Location .
• End to End Responsible of Call transfers , Lead Generation , LCR , Issuance,Persistency,etc.
• Provided regular training on the sales pitch , and ABSLI Product refresher to HDFC Relationship Managers.
• Leading Sales Managers to achieve their Sales Targets.
• Overseeing the activities and performance of the sales team
• Responsible for sharing performance data with Bank
• Conducting interviews and hiring ideal candidates to complement the workforce.

• Handled Team members upto 25 Financial advisors .
• Handled Various Investments plans like Traditional , ULIP & Capital Guarantee exclusively designed by Policy Bazaar.com
• To Prepare and deliver sales reports to management .Report Preparation on Performance of team .
• Setting Sales Targets on weekly and monthly basis .
• Responsible for Lead Management ,Manpower Management .

Client Name: ICICI Banking

Product: Credit Cards

Worked as a Team Leader in ICICI Banking credit card collections handled South India Bucket 0

• Specialized in handling Common borrower portfolio South Indian Data.
• Handled cycle-wise allocation with RF targets, responsible for data allocation and dialer uploading.
• Handled up to 25 associates & 2 ATL.

Client Name: OLA ANI Technologies

Line Of Business: OLA Partner Care

Handled Query, Request and Complaint of OLA Partners through phone calls.

• Need to follow the SLA of the client ,need to achieve PSAT target Quality, AHT target.
• Worked as an SME and helped training OJT batches to complete their certification.

• Worked as a Sales Business Associate in Airtel ILMS Process outbound.
• Handled customers to sell telecom products and achieved individual sales monthly target .
• Worked as a mentor handled 10 Associates to achieve the span targets.