Sharmistha De
Summary
Strategic PMO Leader managing global portfolios exceeding $50M across System Integration and E-commerce. Specializes in governance, financial oversight, and delivery assurance, advising senior stakeholders to drive transformation initiatives and enhance operational efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
PMO Lead
Accenture Solutions Pvt Ltd
04.2019 - Current
- Lead portfolio governance and delivery assurance across multi-client global programs (~$50M+), spanning System Integration and E-commerce transformation.
- Drive financial governance, including budgeting, forecasting, variance analysis, and revenue tracking to improve financial visibility and planning accuracy.
- Manage resource planning for 500+ resources across India, APAC, and Europe, ensuring optimal utilization and delivery continuity.
- Establish governance frameworks, review cadences, and compliance structures, aligned to KPIs, SLAs, and organizational standards.
- Act as a trusted advisor to leadership, providing insights on delivery risks, financial performance, and governance improvements.
- Develop and deliver executive dashboards and governance reports, enabling data-driven decision-making.
- Lead transition governance and program mobilization, ensuring structured onboarding and risk mitigation.
- Oversee invoice governance, financial controls, and reconciliation, ensuring compliance and revenue accuracy.
- Facilitate steering committees and leadership reviews, strengthening stakeholder engagement.
- Drive PMO standardization and process improvement initiatives, enhancing operational efficiency.
- Lead people initiatives (R&R, engagement programs) to improve team performance and retention.
Lead Operations
Accenture
05.2018 - 04.2019
- Managed a team of 6 supervisors and 90+ associates delivering BPO services for a global social media client.
- Streamlined operations through strategic process enhancements and workforce planning.
- Oversaw service delivery, quality assurance, and client management functions.
- Analyzed KPIs to drive operational improvements and enhance service efficiency.
Career Break
09.2015 - 04.2018
- Took a planned career break to relocate overseas with family due to spouse’s assignment.
Assistant Manager
Concentrix Corporation (erstwhile IBM Daksh)
04.2011 - 09.2015
- Managed end-to-end recruitment operations, aligning hiring plans with business demand and workforce strategy.
- Partnered with stakeholders to forecast hiring needs and ensure timely fulfillment of resource requirements.
- Improved hiring efficiency and process adherence through structured tracking and coordination.
Consultant (Team Leader)
Capgemini
05.2008 - 04.2011
- Played a key role in transitioning HR Shared Services processes from the UK to offshore, ensuring structured knowledge transfer and seamless service migration.
- Led transition planning, process documentation, and stabilization efforts, ensuring minimal disruption to ongoing operations.
- Established SLA/KPI frameworks and governance mechanisms to monitor service performance post-transition.
- Managed stakeholder communication across geographies, ensuring alignment during transition and stabilization phases.
- Drove process standardization and continuous improvement initiatives, enhancing service efficiency and consistency.
- Oversaw risk identification and mitigation during transition, ensuring compliance with data privacy and regulatory standards.
- Led team ramp-up, training, and capability building, enabling successful transition and sustained service delivery.
- Delivered operational dashboards and reporting, providing visibility into transition progress and performance metrics.
- Key Achievements
- Strengthened governance frameworks, improving delivery control and risk visibility.
- Improved financial planning and forecasting accuracy (~10%).
- Enhanced resource utilization and workforce efficiency across global teams.
- Enabled faster leadership decision-making through structured reporting.
- Successfully governed multiple global programs simultaneously.
- Drove PMO standardization and operational efficiency improvements.
Education
MBA -
Symbiosis Centre for Distance Learning
PG Diploma -
Bharatiya Vidya Bhawan
B.Com -
University of Calcutta
Skills
- Program Governance
- Transformation
- Risk & Compliance
- Financial Planning
- Delivery Assurance
- PMO Maturity
- Stakeholder Advisory
- Resource Planning
- Transition Governance
- KPI/SLA Management
Websites
Transition And Transformation Experience
- Led and supported end-to-end transition and mobilization of global programs, including offshore migrations, e-commerce implementations, and system integration initiatives.
- Managed transition planning, knowledge transfer, and stabilization phases, ensuring minimal business disruption and adherence to timelines and quality benchmarks.
- Established governance frameworks during transition, including KPI/SLA definitions, reporting structures, and risk management protocols.
- Drove stakeholder alignment across geographies, facilitating seamless coordination between onshore and offshore teams.
- Identified and mitigated transition risks and dependencies, ensuring compliance with operational, financial, and regulatory requirements.
- Enabled process standardization and transformation initiatives, improving operational efficiency and delivery consistency post-transition.
- Led team ramp-up, training, and capability building, ensuring readiness and sustained performance after transition.
- Contributed to PMO transformation and maturity initiatives, enhancing governance, reporting, and delivery assurance across portfolios.
- Delivered smooth transition and stabilization of global processes, contributing to a reduction in transition-related escalations/issues within initial phases.
- Enabled faster program ramp-up and improved delivery readiness, reducing stabilization timelines through structured governance and planning.
Key Global Engagements & Portfolio Overview
- American Apparel & Retail Enterprise ( India, Australia, USA & Hong Kong ) System Integration portfolio (approximately USD 15–16 million) with 200+ professionals across both offshore and onshore delivery sites.
- Scandinavian Home Furnishing Retailer (India, Denmark, Philippines): System integration portfolio ( approximately USD 7–8 M) with 150+ resources working across multi-country delivery teams.
- French Luxury Fashion House (India, APAC) E-commerce implementation portfolio ( approximately USD 20M) with 150+ resources across global delivery hubs.
- Swedish Fashion Retailer ( India, Europe) E-commerce implementation portfolio ( approximately USD 15M) with 100+ resources across distributed teams.
Accomplishments
- Strengthened governance frameworks, improving delivery control and risk visibility.
- Improved financial planning and forecasting accuracy (~10%).
- Enhanced resource utilization and workforce efficiency across global teams.
- Enabled faster leadership decision-making through structured reporting.
- Successfully governed multiple global programs simultaneously.
- Drove PMO standardization and operational efficiency improvements.
Certification
- ITIL 4 Foundation
- SAFe 6 Scrum Master
Languages
German
Beginner
A1
Timeline
PMO Lead
Accenture Solutions Pvt Ltd
04.2019 - Current
Lead Operations
Accenture
05.2018 - 04.2019
Career Break
09.2015 - 04.2018
Assistant Manager
Concentrix Corporation (erstwhile IBM Daksh)
04.2011 - 09.2015
Consultant (Team Leader)
Capgemini
05.2008 - 04.2011
MBA -
Symbiosis Centre for Distance Learning
PG Diploma -
Bharatiya Vidya Bhawan
B.Com -
University of Calcutta