SHARMISTHA SANYAL
Kolkata,West Bengal
Summary
Experienced and skilled management expert with over 13 years of vast experience in Project, Delivery & Program Management, Application development, mainly focusing on SAAS product management utilizing CRM(Salesforce.com) Technologies. An IIM-C SMP alumnus, with 7 Salesforce certifications, also holds a B.Tech from WBUT.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Salesforce Manager
Leading Infrastructure Engineering Sompany
USA, Jan,2024-June,2024
01.2024 - Current
- Oversaw Bentley's phase I transformation's CPQ implementation, which produced successful product selection, multi-currency quote creation, and multi-lingual quote templates
- As a result, several legacy systems were partially combined to create a single Salesforce solution for the development of quotes to orders [Lead-to-Cash flow]
- Lead the data migration team to manage the sequential data load and ensure that data is validated before being imported into Salesforce
- An authenticated data load was the outcome
- Taking the lead in the CPQ team's daily Scrums, user story tracking for CPQ along with sprint backlogs, and CPQ-related defect triage and retrospective analysis
- In addition to coaching team members on their CPQ user story unit test scripts, leadership in bug fixes through prompt analysis of the problems reported.
Salesforce CPQ Project Manager
Leading Software Development Company
USA, October,2023-November,2023
10.2023 - 11.2023
- Leading the code review of critical items with heavy customization, establishing guidelines for future reviews
- Supervising sprint story with retrospective analysis and sprint backlogs to ensure timely completion of user stories
- Leading CPQ track to establish guidelines between stakeholders, delivery team, and engagement team.
Salesforce CPQ Project Manager
Leading Cybersecurity Company
USA, July,2023-September,2023
07.2023 - 09.2023
- The future state approach was successfully implemented to address the issue of inaccurate ARR calculation on multiple occasions
- The current process for Sentinel One was analyzed in order to identify the root cause of the problem, which was leading to inaccurate ARR calculation
- This root cause was clarified by the breakdown of salesforce implementation and the implications of external applications on Sentinel One's revenue calculation
- The new strategy involved updating the E2E process flows and delivering an ERD diagram, which had a significant impact on substantiating the distinct relationships between Salesforce objects and their implications for ARR creation
- Leading team to create workbook with scenarios from SentinelOne sales, correcting ARR calculation error in order to establish governance model
- Lead kickoff meeting, daily stand-ups with internal team, engagement team, and key stakeholders.
Salesforce CPQ Project Manager
PWC Inhouse Project
May,2023-June,2023, May,2023
05.2023 - 06.2023
- Strategic planning, project delivery, and system administration were all under my purview as the Salesforce platform's manager
- Introduced this new project management system, which resulted in a 20% improvement in productivity
- In order to bridge the gap between the development teams of Salesforce, Oracle, and middleware—which I oversaw—daily scrums and stand-ups were arranged.
Salesforce Technical Manager
HCL Technologies LTD.
May,2022-April,2023, May,2022
05.2022 - 04.2023
- In a large support project, a complex Salesforce Salescloud(including salesforce CPQ) implementation included integration with downstream systems
- Standard and customized features were managed, including REST and SOAP, user requests, incident resolution, and coordination with developers/vendors
- ServiceMax and Salesforce CPQ enhanced field service operations
- The project provided valuable learning opportunities.
Salesforce Technical Manager
HCL Technologies LTD.
Nov,2021– May 2022, Nov,2021
11.2021 - 05.2022
- Focused on Marketing Cloud user story execution with exposure to email studio and Journey builder, creating cloud pages
- Intense activity of Salesforce out of the box implementation, data load for server migration
- Worked on integrating Calendly and ScanBizCards with Salesforce CRM, learning REST API implementation in campaign module.
Salesforce Technical Manager
HCL Technologies LTD.
April,2021– Nov 2021, April,2021
04.2021 - 11.2021
- Focused on Salesforce Lightning implementation for the client, including out-of-the-box features and customization
- Worked on LWC, Aura components, Rest API callouts, and debugging process builders
- Utilized Salesforce CLI in Visual Studio IDE for deployment and retrieval.
Salesforce Technical Lead
Future Focus Infotech
Sep,2020– March,2021, Sep,2020
09.2020 - 03.2021
- Conducting client workshops and offering the project's requirement analysis, solution architecture, and client handling
- One of the technical duties includes setting up various integrations with the Salesforce platform to create orders and quotes
- After that, lead the team and, in order to address problems, be technically approachable by colleagues
- Additionally in charge of ensuring that clients have a flawless experience so they continue to trust our services and solutions.
Salesforce Technical Lead
GlobalNest Technologies Pvt Ltd.
May,2018– April,2020, May,2018
05.2018 - 04.2020
- Conducting workshops with project stakeholders to design Solution Architecture
- Responsibilities include creating and maintaining sandboxes, data modeling, configuring Apex and batch jobs, publishing APIs for third-party use, deploying updates using ANT tool, seeking out-of-the-box solutions, and enhancing client interaction through documentation
- Also, coordinating with teams and clients, analyzing customer needs, creating Business Requirement Documents and detailed Salesforce designs, and ensuring solutions meet customer requirements
- Delivering product demonstrations and presentations to showcase technical aspects of solutions.
IT Technical Lead
Techo Enterprise
Oct,2016– Feb,2018, Oct,2016
10.2016 - 02.2018
- Creating custom solutions for clients, understanding their needs, and designing project architectures
- Technical duties involve Java development, standalone apps, data fetching, modeling, batch jobs, analysis, and coordinating with teams and clients.
Consultant CRM
COGNIZANT TECHNOLOGY SOLUTIONS
Dec,2013-July,2016, Dec,2013
12.2013 - 07.2016
- Responsibilities involve team and client coordination, analyzing requirements, and providing technical design overview
- Developing Visualforce pages and Apex components, customizing logic through Apex classes and triggers
- Integrating with Google, OAuth 2.0 authentication, Rest API callouts, and JSON
- Supporting call center application with Service Cloud knowledge, migrating modules, and conducting testing
- Presenting process alignment to clients.
Senior System Analyst
Infosys Limited
BBSR,India, Senior System Analyst
- American Express plans to enhance chip card and mobility features in 2013
- Validation of zCSL application throughput to ensure support for increased volume is crucial
- The reporting application simplifies report generation with crypto parameters
- Developed using Spring framework, JDBC connection fetches data for display on UI
- From prototyping to Java class conversion, database connection establishment, and UI display, I was actively involved as Senior Developer.
Senior System Analyst
Infosys Limited
BBSR,India, Senior System Analyst
- Contracting, Licensing, and Registration - Data Process Improvement is a tool designed to enhance Northwestern Mutual's recruitment and contracting processes for financial representatives
- This web-based tool streamlines manual processes and integrates various entities involved in recruitment
- I was engaged in all stages of software development for this project.
System Analyst
Infosys Limited
BBSR,India, System Analyst
- It is a top-tier support team at Northwestern Mutual that handles electronic documents
- The team supports four top-tier applications and generates $16 million in revenue for Infosys
- Each new business area requires enhancements to applications since they are mostly different
- One business area, ADVISORY, was worked on for 7 months
- Batch jobs were developed for operations in IBM Content Manager, and the robust application 'Enterprise doc loader and the UI enterprise retriever' was modified for ADVISORY.
System Analyst
Infosys Limited
BBSR,India, System Analyst
- Northwestern Mutual aimed to create a new Automated Distribution System for retirement income in its Retirement Income Phase 2 program, to achieve cost savings
- I worked on data movement with Informatica 9.
System Analyst
Infosys Limited
BBSR,India, System Analyst
- The project aimed to adjust NM's plan for Agent Fees and Lives Bonus accuracy
- Work involved struts 1 UI development.
Education
SMP (Senior Management Program) -
Indian Institute of Management Calcutta (IIM-C)
06.2024
B.Tech in Electronics & Communications - undefined
WBUT, India
08.2009
Bsc in Economics - undefined
01.2005
Skills
- CRM-Core- Sales cloud,Service cloud ,Community, Revenue cloud ,Salesforce Lightning, Field Service Lightning,Marketing,Appexchange
- CRM-Verticals- Retail,data-infrastructure,mobile security solutions,cybersecurity provider,global building & construction industries,service industry,energy-utility industry
- System-Integration-Salesforce Apis,Webservices,SOAP,REST,Platform Event based integration,WSDL
- Methodologies-Agile/Scrum,Kanban,SDLC Waterfall
- GUI- Salesforce Classic & Lightning Experience
- Project Management Tools- Atlassian JIRA,Confluenece,Azure Devops
- Source Control – Github,Bitbucket,Jenkins,Microsoft TFS,SVN
- Strategic Development Management
- Advanced Agile & Waterfall Project Management
- Comprehensive Business Analysis
Certification
- Salesforce certified Administrator
- Salesforce certified data cloud consultant
- Salesforce certified AI associate
- Salesforce certified data architect
- Salesforce certified CPQ specialist
- Salesforce certified Platform I developer
- Salesforce certified App Builder
- IIMC certified Senior Management Professional
Timeline
Salesforce Manager
Leading Infrastructure Engineering Sompany
01.2024 - Current
Salesforce CPQ Project Manager
Leading Software Development Company
10.2023 - 11.2023
Salesforce CPQ Project Manager
Leading Cybersecurity Company
07.2023 - 09.2023
Salesforce CPQ Project Manager
PWC Inhouse Project
05.2023 - 06.2023
Salesforce Technical Manager
HCL Technologies LTD.
05.2022 - 04.2023
Salesforce Technical Manager
HCL Technologies LTD.
11.2021 - 05.2022
Salesforce Technical Manager
HCL Technologies LTD.
04.2021 - 11.2021
Salesforce Technical Lead
Future Focus Infotech
09.2020 - 03.2021
Salesforce Technical Lead
GlobalNest Technologies Pvt Ltd.
05.2018 - 04.2020
IT Technical Lead
Techo Enterprise
10.2016 - 02.2018
Consultant CRM
COGNIZANT TECHNOLOGY SOLUTIONS
12.2013 - 07.2016
Senior System Analyst
Infosys Limited
System Analyst
Infosys Limited
System Analyst
Infosys Limited
System Analyst
Infosys Limited
B.Tech in Electronics & Communications - undefined
WBUT, India
Bsc in Economics - undefined
Senior System Analyst
Infosys Limited
SMP (Senior Management Program) -
Indian Institute of Management Calcutta (IIM-C)