SHARMISTHA SANYAL
Salesforce Technical Manager
Kolkata
Summary
Results-driven management professional with over 14 years of industry experience and proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Committed to fostering a collaborative environment that drives excellence mainly focusing on SAAS product management utilizing CRM–Salesforce.com) technologies. An IIM–C SMP alumnus, with 7 Salesforce certifications, also holds a B. Tech from WBUT.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
7
7
Certifications
Work History
Salesforce Manager
PwC
09.2024 - 04.2025
- Company Overview: PwC Hybrid Work Model
- Streamlined Dominion Energy's data center energization process through salesforce as the process was fragmented, relying heavily on emails, phone calls leading to inefficiencies and customer frustration
- Liaised between business and technology units to manage delivery schedules for applications
- Assessed the need for new development and handled the entire process from planning phase to release and delivery phase for required items
- PwC Hybrid Work Model
Salesforce Manager
PwC
01.2024 - 06.2024
- Company Overview: PwC Hybrid Work Model
- Resulted in 25% efficiency increase by implementing Bentley's phase I transformation's CPQ system
- Achieved product selection, multi-currency quote creation, and multi-lingual quote templates
- Consolidated several legacy systems into a single Salesforce solution for Lead to Cash flow
- PwC Hybrid Work Model
Salesforce CPQ Project Manager
PwC
10.2023 - 11.2023
- Company Overview: PwC Hybrid Work Model
- Increased code quality by 30% by leading reviews of 10 critical customized items and establishing future guidelines
- Ensure timely completion of user stories
- Leading CPQ track to establish guidelines between stakeholders, delivery team, and engagement team
- PwC Hybrid Work Model
Salesforce CPQ Project Manager
PwC
07.2023 - 09.2023
- Company Overview: PwC WFH
- Future state approach successfully implemented to address inaccurate ARR calculation issue
- Analysis of current process for Sentinel One to identify root cause of problem
- Clarification of root cause related to Salesforce implementation and external applications
- Strategy update involving E2E process flows and delivery of ERD diagram
- Creation of workbook with scenarios from SentinelOne sales to correct ARR calculation error and establish governance model
- Leadership in kickoff meeting, daily stand ups with internal team, engagement team, and key stakeholders
- PwC WFH
Salesforce CPQ Project Manager
PwC
05.2023 - 06.2023
- Company Overview: PwC WFH
- Strategic planning, project delivery, and system administration were all under my purview as the Salesforce platform's manager
- Introduced this new project management system, which resulted in a 20% improvement in productivity
- In order to bridge the gap between the development teams of Salesforce, Oracle, and middleware-which I oversaw-daily scrums and stand-ups were arranged
- PwC WFH
Salesforce Technical Manager
HCL Technologies LTD
04.2021 - 04.2023
- Company Overview: WFH
- Led comprehensive Salesforce platform initiatives including Lightning, Salesforce CPQ, ServiceMax, and API integrations – REST, SOAP, platform event-based.
- Managed complex projects involving customization, system integration, and migration, including the implementation of Out-of-the-Box Salesforce features and tailored solutions.
- Conducted client workshops for requirement analysis, solution architecture, and stakeholder engagement.
- Coordinated cross-functional teams to ensure timely delivery of high-quality solutions, addressing client needs and optimizing Salesforce ecosystem performance.
- Skilled in deploying updates using tools like Visual Studio, Salesforce CLI, and ANT, while fostering continuous process improvements and client satisfaction
- WFH
Salesforce Technical Lead
Future Focus Infotech
09.2020 - 04.2021
- Company Overview: WFH
- Conducting client workshops and offering the project's requirement analysis, solution architecture, and client handling
- Setting up various integrations with the Salesforce platform to create orders and quotes
- Leading the team and being technically approachable by colleagues to address problems
- Ensuring that clients have a flawless experience to maintain their trust in our services and solutions
- WFH
Salesforce Technical Lead
Global Nest Technologies Pvt Ltd
05.2018 - 04.2020
- Company Overview: Kolkata
- Conducting workshops with project stakeholders to design Solution Architecture
- Responsibilities include creating and maintaining sandboxes, data modeling, configuring Apex and batch jobs, publishing APIs for third-party use, deploying updates using ANT tool, seeking out-of-the-box solutions, and enhancing client interaction through documentation
- Also, coordinating with teams and clients, analyzing customer needs, creating Business Requirement Documents and detailed Salesforce designs, and ensuring solutions meet customer requirements
- Delivering product demonstrations and presentations to showcase technical aspects of solutions
- Kolkata
IT Technical Lead
Techo Enterprise
10.2016 - 02.2018
- Company Overview: Kolkata
- Creating custom solutions for clients, understanding their needs, and designing project architectures
- Technical duties involve Java development, standalone apps, data fetching, modeling, batch jobs, analysis, and coordinating with teams and clients
- Kolkata
Consultant CRM
Cognizant technology solutions
12.2013 - 07.2016
- Company Overview: Kolkata
- Responsibilities involve team and client coordination, analyzing requirements, and providing technical design overview
- Developing Visualforce pages and Apex components, customizing logic through Apex classes and triggers
- Integrating with Google, OAuth 2.0 authentication, Rest API callouts, and JSON
- Supporting call center application with Service Cloud knowledge, migrating modules, and conducting testing
- Presenting process alignment to clients
- Kolkata
Senior System Analyst
Infosys Limited
03.2010 - 12.2013
- Company Overview: Bhubaneswar
- Amid my affiliation with Infosys I was a key Java asset and have worked in a few domains which are comprised of Banking, Insurance etc
- I was dependable for coordination our framework with distinctive APIs and tools to form a stronger client experience
- Moreover, streamlined manual processes with much more specialized clarity and astuteness
- Bhubaneswar
Education
SMP Senior Management Program -
Indian Institute of Management Calcutta (IIM-C)
06.2023 - 06.2024
B.Tech - Electronics & Communications
WBUT
07.2005 - 08.2009
Skills
Technical Skills:
- Sales cloud implementation
- Service cloud implementation expertise
- Experience with revenue cloud solutions
- Community
- Salesforce platform integration expertise
- Experience with Salesforce Lightning
- Experience with Field Service Lightning implementation
- Proficient in AppExchange solutions
- Data migration expertise
- System architecture design
- Proficient in Apex and Visualforce
- Experience implementing solutions with salesforce
- Data Modeling
- Tailored Salesforce implementation
Behavioral Skills:
- Analytical decision-making
- Goal-oriented planning
- Collaborative team management
- Strategic business insight
Certification
Salesforce certified Platform Developer I
Accomplishments
- Reduced inefficacy in fragmented energization process by 30% at Dominion Energy.
- Achieved 25% efficiency increase through CPQ system implementation at Bentley.
- Increased code quality by 30% with critical review of 10 customized items.
- Improved productivity by 20% by introducing a new project management system.
- Successfully addressed ARR calculation error with new strategy for Sentinel One.
Timeline
Salesforce Manager
PwC
09.2024 - 04.2025
Salesforce Manager
PwC
01.2024 - 06.2024
Salesforce CPQ Project Manager
PwC
10.2023 - 11.2023
Salesforce CPQ Project Manager
PwC
07.2023 - 09.2023
SMP Senior Management Program -
Indian Institute of Management Calcutta (IIM-C)
06.2023 - 06.2024
Salesforce CPQ Project Manager
PwC
05.2023 - 06.2023
Salesforce Technical Manager
HCL Technologies LTD
04.2021 - 04.2023
Salesforce Technical Lead
Future Focus Infotech
09.2020 - 04.2021
Salesforce Technical Lead
Global Nest Technologies Pvt Ltd
05.2018 - 04.2020
IT Technical Lead
Techo Enterprise
10.2016 - 02.2018
Consultant CRM
Cognizant technology solutions
12.2013 - 07.2016
Senior System Analyst
Infosys Limited
03.2010 - 12.2013
B.Tech - Electronics & Communications
WBUT
07.2005 - 08.2009
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