Summary
Overview
Work History
Education
Skills
Certification
Awards
Languages
Timeline
Generic

SHASHANK CHAUHAN

Gurgaon

Summary

Dynamic and results-driven Transition & Transformation Leader with 16+ years of cross-functional experience in Finance & Accounting (F&A), Digital Transformation, Service Delivery, Operations, and Program Management. Proven track record of driving large-scale transitions (800+ FTEs)

Overview

15
15
years of professional experience
1
1
Certification

Work History

Deputy General Manager – Transition Lead

RHI Magnesita
08.2023 - Current
  • Spearheaded RTR, PTP, LTC, ATG, and PTM tower transitions across China, East Asia, Europe, and India to establish process ownership.
  • Executed stage-gate frameworks that streamlined governance and facilitated tollgate signoffs.
  • Transitioned over 700+ global resources to India and additional hubs worldwide.
  • Aligned stakeholders and mitigated risks through structured communication plans.
  • Implemented transformation strategies globally, focusing on standardization and cost optimization (+5M Euro).

Regional Operations Manager

Tata Consultancy Services
07.2022 - 05.2023
  • Spearheaded regional finance operations, achieving 30% optimization in cost and process KPIs with $100K savings.
  • Collaborated with consulting teams to develop operational strategies and implement automation for cost savings.
  • Enhanced SLA adherence while supporting expansion initiatives through structured governance models.

Global Service Execution Manager | Senior Team Leader – SCM

Maersk Global Services
Pune/Mumbai
05.2013 - 06.2022
  • Directed transitions of over 500 FTEs across R2R, AP, O2C, and billing functions.
  • Achieved $5.7M in transition projects and $4.5M in savings through standardization and automation.
  • Conducted quality audits and performance reviews to enhance operational efficiency.
  • Implemented Agile methodologies to drive large-scale transformation initiatives.

Customer Service Executive

Arshiya International
New Delhi
07.2011 - 04.2013
  • Resolved customer complaints through effective communication and problem-solving strategies.
  • Coordinated cross-functional teams, transporters, and Customs House Agents to ensure timely dispatch and market onboarding.

Senior Executive

Maersk Global Service
New Delhi
05.2010 - 06.2011
  • Led cross-functional teams to develop and implement strategic business initiatives.
  • Managed stakeholder relationships to align project goals with organizational objectives.

Education

Advanced Strategic Management -

IIM Kozhikode
01.2024

PGDM - Supply Chain & Operations

ISBM
Pune
01.2010

B.E. - Electronics & Telecom

Priyadarshini College
Nagpur
01.2008

Skills

  • Transition planning and execution
  • Business process transformation
  • Project and program management
  • Change management and alignment
  • Stakeholder engagement and communication
  • Process mapping and documentation
  • Talent retention and knowledge transfer
  • PMO governance and sign-offs
  • Lean Six Sigma and cost optimization
  • KPI design and monitoring
  • Business case development and realization
  • Risk management and business continuity
  • Cross-functional team leadership
  • Automation tools implementation
  • Strategic planning and benefits tracking

Certification

  • Certified Scrum Product Owner (CSPO)
  • SAFe 6.0 Agile
  • Lean Six Sigma Black Belt
  • Certified Agile Project Manager
  • PRINCE2 Practitioner
  • ITIL 4
  • Certified Design Thinking Practitioner
  • Google Digital Marketing Fundamentals

Awards

  • Extra Mile & Torch Bearer Award – 2023
  • $5M+ Impact Recognition – 2019
  • Inspiring Leader – 2020
  • Star Performer in Digital Transformation – 2021
  • Team Excellence & Leader of the Quarter Awards – 2016 to 2018

Languages

  • English
  • Hindi

Timeline

Deputy General Manager – Transition Lead

RHI Magnesita
08.2023 - Current

Regional Operations Manager

Tata Consultancy Services
07.2022 - 05.2023

Global Service Execution Manager | Senior Team Leader – SCM

Maersk Global Services
05.2013 - 06.2022

Customer Service Executive

Arshiya International
07.2011 - 04.2013

Senior Executive

Maersk Global Service
05.2010 - 06.2011

Advanced Strategic Management -

IIM Kozhikode

PGDM - Supply Chain & Operations

ISBM

B.E. - Electronics & Telecom

Priyadarshini College

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