Shashank Karan
Pune
Summary
Dynamic consultant with expertise in Salesforce CRM solutions at HighRadius Technologies, enhancing customer engagement and sales efficiency. Skilled in data analysis and client communication, delivering strategic insights and measurable improvements. Proficient in Power BI and Excel, driving successful cross-functional collaborations and aligning business needs with technical solutions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Associate Consultant
HighRadius Technologies
Hyderabad
03.2025 - Current
- Collaborated with cross-functional teams to improve customer engagement and service workflows.
- Supported CRM solution implementations, emphasizing scalability and usability.
- Conducted data-driven analysis to ensure the successful deployment of Salesforce solutions.
Associate Techno-Functional Consultant
HighRadius Technologies
Hyderabad
06.2024 - 03.2025
- Bridged business requirements with technical teams to create functional specifications for CRM customizations.
- Conducted client requirement analysis and supported system configurations for seamless integration.
- Delivered measurable improvements in CRM performance, enhancing sales operations efficiency.
Customer Value Intern
HighRadius Technologies
Hyderabad
07.2023 - 06.2024
- Analyzed customer behavior data to extract insights and recommend improvement strategies.
- Supported strategic initiatives, contributing to increased retention and engagement.
- Collaborated with product and marketing teams to align offerings with customer needs.
Education
B.Tech - Information Technology
KIIT Institute of Engineering & Technology
Bhubaneswar, Odisha09-2024
High School - Science
Diksha International School
Bhagalpur, Bihar06-2020
Skills
- CRM platforms: Salesforce
- Data analysis and reporting
- Client communication
- Business intelligence tools: Power BI, SQL, Excel
Certification
- Aws cloud practitioner essentials
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Associate Consultant
HighRadius Technologies
03.2025 - Current
Associate Techno-Functional Consultant
HighRadius Technologies
06.2024 - 03.2025
Customer Value Intern
HighRadius Technologies
07.2023 - 06.2024
B.Tech - Information Technology
KIIT Institute of Engineering & Technology
High School - Science
Diksha International School
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