Sama Kondoor

As a ServiceNow Platform Engineer I have worked on

• implemented and customized ServiceNow modules to streamline IT service delivery.
• conducted regular system audits and performance tuning for optimal system health.
• Led platform upgrades and ensured seamless migration and customizations.
• Collaborated with stakeholders to gather requirements and translate them into scalable ServiceNow solutions.
• Worked on setting up midservers, SSO, Cloning, worked on skipped records to perform skip or retain changes and have done platform testing .
• Maintained ServiceNow instances, ensuring system availability and performance.
• Worked on CI/CD pipeline implementation for automated deployments and code review process.
• Experience working on Azure automation deployment via DevSecOps.
• Worked on Software documentation and maintaining architectural diagram of the servicenow components like mid server setups, upgrade process, SSO setup etc
• Worked on integration of servicenow with tools like cordaware and starmind.
• worked on ACLs, UI Policies,UI Actions, Service catalog management, Reporting, Performance Analytics.
• Created catalog items and maintained catalog items using flow diagrams, record producer, order guides.
• Executed Business rules, client scripts, script includes, scheduled jobs, notifications and email scripts.

Responsibilities:

Technical:

• Creation of new service catalog items, record producers and modifying existing ones as per the new requirement.
• Developing and configuring Business Rules, Script Includes, UI Polices, Catalog Client Scripts and Client Scripts, etc.
• Designing new workflows and modifying existing workflows according to new requirements.
• Owned modules like , Resource management, Asset management, Contract Management and Vulnerability Management.
• Created Notifications by making use of Email Scripts, Email templates and Events.
• Created schedule reports to send daily base notifications.
• Created reports that displayed on dashboards and homepages.
• Involved in requirement gathering from the business team and worked as individual developer for projects.
• Enhancing the ServiceNow functionality by customizing JavaScript code to support new business needs.
• Involved in the development of various enhancement for Incident Management by configuring Business rules, Client scripts etc.
• worked on integration using REST and SOAP
• worked on project portfolio management and resource management, ITAM (SAM, HAM) modules

Operations:

• Ran daily scrum call as acting Team Lead for a team size of 10.
• Task allocation and monitoring.
• Meeting deadlines while managing team for effective on time delivery.