Utkarsh Pathak
ServiceNow Senior Platform Engineer
Ghaziabad
Summary
Strategic ServiceNow leader with 8+ years of experience driving scalable enterprise solutions across ServiceNow platform including integrations and automations. Proven success in owning end-to-end delivery of high-impact initiatives while collaborating cross-functionally and mentoring teams. Known for clear, adaptable communication, strong problem-solving abilities, and a proactive mindset toward platform optimization and process enhancement. Recognized by peers for being approachable, structured in thinking, and consistently dependable in team support and leadership.
Overview
9
9
years of professional experience
2016
2016
years of post-secondary education
Work History
ServiceNow Platform Engineer Senior Specialist
Boston Consulting Group (BCG)
Gurugram
01.2022 - Current
- Delivered high-impact integrations (e.g., Lost Device, JIRA License Management) using REST APIs and IntegrationHub Spokes, reducing delivery timelines by 2 sprints.
- Spearheaded performance overhaul of the Finance module, reducing form load time from over 5 minutes to under 10 seconds.
- Acted as Tech SME for scoped applications—restructured the ClientView application to reduce tech debt and streamline logic.
- Implemented automation failure alerts, enabling early detection of issues in critical flows.
- Led ArcGIS onboarding and Jira license automation projects end-to-end, from planning to documentation and stakeholder management.
- Delegated scoped app versioning by institutionalizing best practices and mentoring successors.
- Translated business needs into technical user stories, collaborated with BAs, and led sprint planning.
- Mentored new and contingent team members, accelerating onboarding and skill ramp-up.
- Actively participate in agile ceremonies—sprint planning, backlog grooming, retrospectives—to drive structured delivery.
- Supported cross-functional squads in story definition, prioritization, and iterative delivery of ServiceNow features.
- Designed and implemented scalable cloud infrastructure solutions using AWS, improving application performance and reliability for client projects.
- Collaborated with the Meetings and Events team to successfully launch their portal in ServiceNow; provided strategic guidance on long-term customization stability and implementation best practices.
ServiceNow Developer
Tata Consultancy Services (TCS)
Gurugram
01.2017 - 12.2021
- Developed ServiceNow solutions across ITSM modules including Incident, Change, Request, and Knowledge.
- Built scoped applications using App Studio, applying modular architecture and reusable components.
- Integrated ServiceNow with Salesforce, Jira, Jenkins, and Cisco portals via REST and IntegrationHub Spokes significantly reducing manual hours.
- Managed MID Servers on Windows/UNIX platforms and created secure, automated workflows using PowerShell.
- Developed custom widgets and implemented dynamic Service Portal pages aligned with UX standards.
- Automated catalog workflows for mailbox access, server actions, and compliance processes.
Education
Engineering - Automobile Engineering
University Institute of Technology – RGPV
Bhopal09.2016
Skills
ServiceNow: ITSM
Service Portal
Scoped Applications
IntegrationHub
HTML/CSS
undefinedAccomplishments
- Recognized by cross-squad Product Owner for leadership in the ServiceNow upgrade initiative; praised for ownership, milestone alignment, and transparent communication that ensured a seamless rollout.
- Reduced Finance module load time by 98% – from 5+ minutes to under 10 seconds.
- Cut integration delivery cycle by 4 weeks via IntegrationHub Spokes and MuleSoft removal.
Core Strengths And Leadership Style
- Strong Communicator – Known for articulating technical concepts with clarity to diverse stakeholders.
- Collaborative & Approachable – Team go-to person for technical blocks and mentoring.
- Analytical Problem Solver – Applies structured thinking to dissect issues and propose scalable solutions.
- Outcome-Oriented – Balances ambition for critical projects with accountability to team-level deliverables.
- Continuous Improver – Seeks feedback and champions platform health and process improvements.
Timeline
ServiceNow Platform Engineer Senior Specialist
Boston Consulting Group (BCG)
01.2022 - Current
ServiceNow Developer
Tata Consultancy Services (TCS)
01.2017 - 12.2021
Engineering - Automobile Engineering
University Institute of Technology – RGPV
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