SHASHANK RAI

• Managed and coordinated the day-to-day operations of the project team.
• Monitored progress against project timeline, budget, and milestones.
• Conducted regular meetings with stakeholders to review project status and provide updates.

• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Coordinated with other departments to ensure smooth flow of operations.
• Ensured compliance with safety regulations and company policies.
• Managed customer service inquiries and complaints in a timely manner.
• Resolved conflicts between team members in an effective manner.

• Assisted in developing service strategies and budgets to meet customer satisfaction goals.
• Provided oversight for staff of technicians, ensuring productivity and quality standards were met.
• Monitored technician performance and provided feedback on areas needing improvement.
• Managed inventory levels for parts used in repairs, ordering new parts as needed.
• Created training plans for new employees entering the service department.

• Resolved customer service requests within the given time frame.
• Provided technical support for customers on site or remotely via phone or email.
• Performed preventive maintenance of customer systems as per schedule.
• Developed customized solutions to meet specific customer requirements.

PRE OWNED VEHICLE EVALUATION FOR PURCHASE