Dynamic Remote Support Engineer with proven skills in technical support, system diagnostics, and software troubleshooting. Committed to delivering exceptional customer service and timely solutions.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Remote support Engineer
Elmeasure India Pvt Ltd.
Bengaluru
02.2024 - Current
Delivered technical support to customers via phone and email, resolving hardware and software issues to enhance user satisfaction.
Assisted customers with technical support for product inquiries and issues.
Diagnosed and troubleshot product malfunctions using specialized software tools.
Coordinated with teams to address and resolve customer complaints, improving service quality and response time.
Analyzed system performance metrics to ensure optimal functionality and reliability of services.
Documented customer interactions and solutions in the support database.
Trained other team members on relevant technologies and procedures.
Participated in regular meetings with management regarding project status updates.
Assisted in the deployment of new software applications and hardware systems.
Participated in after-hours on-call rotation to provide 24/7 support for critical issues.
Associate Engineer
Tata Consultancy services Ltd
Bengaluru
01.2022 - 01.2023
Delivered technical support to customers for software and hardware issues, ensuring resolution and satisfaction.
Troubleshot technical issues, facilitating timely solutions to enhance customer experience.
Documented technical specifications and user manuals for software projects, streamlining user understanding and engagement.
Created documents for user manuals, installation instructions and troubleshooting procedures.
Engaged in continuous learning to stay updated on industry trends and technologies.
Communicated with clients and coworkers about analysis results.