Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Shashank Venugopal

Shashank Venugopal

Bengaluru

Summary

Dynamic Remote Support Engineer with proven skills in technical support, system diagnostics, and software troubleshooting. Committed to delivering exceptional customer service and timely solutions.

Overview

4
4
years of professional experience
2
2
Certifications

Work History

Remote support Engineer

Elmeasure India Pvt Ltd.
Bengaluru
02.2024 - Current
  • Delivered technical support to customers via phone and email, resolving hardware and software issues to enhance user satisfaction.
  • Assisted customers with technical support for product inquiries and issues.
  • Diagnosed and troubleshot product malfunctions using specialized software tools.
  • Coordinated with teams to address and resolve customer complaints, improving service quality and response time.
  • Analyzed system performance metrics to ensure optimal functionality and reliability of services.
  • Documented customer interactions and solutions in the support database.
  • Trained other team members on relevant technologies and procedures.
  • Participated in regular meetings with management regarding project status updates.
  • Assisted in the deployment of new software applications and hardware systems.
  • Participated in after-hours on-call rotation to provide 24/7 support for critical issues.

Associate Engineer

Tata Consultancy services Ltd
Bengaluru
01.2022 - 01.2023
  • Delivered technical support to customers for software and hardware issues, ensuring resolution and satisfaction.
  • Troubleshot technical issues, facilitating timely solutions to enhance customer experience.
  • Documented technical specifications and user manuals for software projects, streamlining user understanding and engagement.
  • Created documents for user manuals, installation instructions and troubleshooting procedures.
  • Engaged in continuous learning to stay updated on industry trends and technologies.
  • Communicated with clients and coworkers about analysis results.

Education

Bachelor of Science - Electrical Engineering

East Point College of Engineering And Technology
Bengaluru
06-2020

Skills

  • Technical support
  • System diagnostics
  • Software troubleshooting
  • Hardware installation
  • Product documentation
  • Customer relationship management

Languages

English
Proficient (C2)
C2
Telugu
Advanced (C1)
C1
kannada
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Tamil
Advanced (C1)
C1

Certification

Microsoft Technology Associate – IoT Workshop.

Timeline

Remote support Engineer

Elmeasure India Pvt Ltd.
02.2024 - Current

Associate Engineer

Tata Consultancy services Ltd
01.2022 - 01.2023

Bachelor of Science - Electrical Engineering

East Point College of Engineering And Technology
Shashank Venugopal