Venkata Naga Krishna Shashank Vedula

• Mapped processes to holistically examine business flow and identify improvement opportunities.
• Discovered root causes of problems and identified appropriate solutions.
• Conducted workplace compliance training to reduce liability risks and operate effectively.

• Met with project stakeholders on regular basis to assess progress and make adjustments.
• Strategically balanced technology and business needs of organization.
• Resolved problems and provided solutions to customers by communicating requirements to subordinates.
• Identified and evaluated potential risk in processes and determined appropriate corrective action with minimal direction from leadership.
• Ensured coverage, on time delivery, managed incidents impacting Customer service, worked with capacity planners for interval level planning and skill management.

• Managed real-time inbound call traffic across multiple contact center locations worldwide.
• Engaged with multiple stakeholders across multiple geographies & time zones to present the business review reports.
• Engaged with multiple tech teams across multiple geographies for resolution on high severity customer facing issues and also engaged with respective region PR/Legal teams for customer communications.

• Amazon offers digital content as Digital videos like in Youtube, Apps in Amazon Appstore similar to Google Playstore, Digital Music downloads, E-books, Audible books, Software and PC Game downloads.
• Supporting U.S. customers with any kind of troubleshooting or queries related to Amazon Instant Videos (Digital Videos), Amazon Appstore (Apps available in Amazon appstore) and Digital Music.

Was a 3D modeler & texturing artist and was assisting senior animators on a project for a TV show "Motu Patlu."

• Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
• Collected room deposits, fees and payments.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Assisted guests by furnishing information and directions to casino, gift shop and dining areas.

Assisted senior chefs and also managed Indian & Continental cuisines with the daily orders.