Shashi Ranjan
Assistant Manager
535, Rajnagar-2, New Delhi
Summary
Proactive professional with 9+ years of experience and a proven knowledge of Logistic Operations, Customer Relationship Management, Negotiations, Vendor Management, Fleet Management, Driver Management in Transportation or Logistic Organization. Driving revenue growth, building relationships, and developing strategies.
Proven track record of creating and executing successful plans, identifying and closing new business opportunities and managing key accounts.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Assistant Manager
DTDC Express Ltd.
New Delhi
2023.07 - Current
- Responsible for managing key accounts.
- Single-point contact for resolution of any queries pertaining to our key accounts.
- Ensuring deliverables are met on a timely basis, monitoring both quality and quantity of the deliverables.
- Streamlining processes for all customers, depending on a case-to-case basis.
- Conducting appropriate analysis of service issues experienced by customers, curating the root cause for the same.
- Scrutinizing the invoices and verifying them if a claim is demanded by the customers, documenting status reports on trace-related information.
- Dealt with customers' queries, escalations, and provided them the best-fit solution for proper investigation.
- Planning and implementation of Network Expansion and Network Optimization strategies.
- Closely coordinating with operation departments for enhancement of shop-floor operations processes and planning.
- Monitoring and driving critical activities of projects undertaken by the organization.
- Coordinating with multiple departments and cross-functional teams to gather and analyze data.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Assistant Manager-Trucking
Buslala Technologies Pvt. Ltd.
New Delhi
2022.03 - 2023.06
- Build trust as a transportation SME at all levels of the customer organization.
- Making Daily reports, weekly operations, monthly project reports and quarterly business reviews etc.
- Measure performance against customer's KPIs including performance vs budget, on time performance etc.
- Recommend, implement and execute strategies to improve KPIs.
- Vehicle placement, Backup arrangement and placement, Order fulfillment, Rate Negotiation, Payment collection, Vehicle Tracking, POD collection.
- Team Handling, Train new joiners about the process and working model.
Sr. Executive
SRP Logistics LLP
Ranchi
2019.11 - 2021.12
- Vehicle arrangement and placement.
- Backup arrangement and placement if vehicle breakdown.
- Order fulfillment through market vehicles.
- Rate Negotiation, Payment collection, Vehicle Tracking, POD Collection.
- Making daily reports of order fulfillment and vehicle placement.
Key Account Executive
Rivigo Services Pvt Ltd.
Gurgaon
2018.05 - 2019.10
- Vehicle arrangement and placement.
- Backup arrangement and placement if vehicle breakdown.
- Order fulfillment through market vehicles.
- Rate Negotiation.
- Adv. and balance payment collection.
- POD Collection.
Route Operation Executive
ANI Technologies Private Ltd (Ola Cabs)
Gurg
2015.03 - 2018.03
- Responsible to handle escalation calls for assigned route.
- Live vehicle tracking on war room.
- Backup vehicle arrangement and placement on assigned route if assigned vehicle got breakdown.
Education
Bachelor of Science - Mathematics Honours
Radha Govind University
Ramgarh, JH 2018.09 - 2021.08
Intermediate - Science
B.P.S College (Bihar Board)
Motihari, BR 2009.05 - 2011.04
Matriculation -
Mahaveer High School (Bihar Board)
Muzaffarpur, BR 2008.03 - 2009.03
Skills
Power BI
Advance Excel
Logistic Operations
Performance reviewing
Negotiation
Fleet Management
Driver management
Vendor Management
Onboarding
Customer Relationship Management (CRM)
Accomplishments
- Awarded for 'RIVIGO Quarterly Champion'.
- Awarded for 'RIVIGO HERO OF THE MONTH'.
- Awarded for 'OLA STAR OF THE MONTH'
Personal Information
- Father's Name: Rama Shankar Pathak
- Date of Birth: 02/12/93
- Gender: Male
- Marital Status: Married
- Religion: Hindu
Additional Qualification
Certified grade 'A' in DCA course from RUCHI SOFT, Patna.
Activities
- Attended Pro-Hire Classes Program for Personality Development & Soft skills.
Disclaimer
I hereby declare that the above information is true to my knowledge and belief.
Timeline
Assistant Manager
DTDC Express Ltd.
2023.07 - Current
Assistant Manager-Trucking
Buslala Technologies Pvt. Ltd.
2022.03 - 2023.06
Sr. Executive
SRP Logistics LLP
2019.11 - 2021.12
Bachelor of Science - Mathematics Honours
Radha Govind University
2018.09 - 2021.08
Key Account Executive
Rivigo Services Pvt Ltd.
2018.05 - 2019.10
Route Operation Executive
ANI Technologies Private Ltd (Ola Cabs)
2015.03 - 2018.03
Intermediate - Science
B.P.S College (Bihar Board)
2009.05 - 2011.04
Matriculation -
Mahaveer High School (Bihar Board)
2008.03 - 2009.03