Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shashikala V

Bangalore

Summary

Dynamic Senior Operations Executive with a proven track record at Startek, excelling in background verification and compliance. Expert in data analysis and team mentorship, recognized for enhancing accuracy and efficiency. Adept at critical thinking, driving client satisfaction, and achieving operational excellence through strategic communication and proactive problem-solving.

Overview

11
11
years of professional experience

Work History

Senior Operations Executive

Startek – Aegis Customer Support Services Pvt. Ltd.
Bangalore
09.2021 - Current
  • Conduct comprehensive background verification checks (employment, education) with 100% compliance to regulatory requirements.
  • Improved accuracy of candidate verification by implementing best practices for data collection and cross-checking.
  • Partner with clients and internal teams to ensure seamless communication and resolution of discrepancies.
  • Trained and mentored 10+ new hires, boosting team efficiency and onboarding effectiveness.
  • Awarded Quality Champion – Q4 2023 for maintaining top compliance and accuracy standards.

Relationship Manager

Landmark Insurance Brokers Pvt. Ltd.
Bangalore
06.2018 - 10.2019
  • Managed key client accounts, addressing insurance needs and delivering tailored policy solutions.
  • Increased client retention by ensuring timely renewals and proactive policy management.
  • Secured new business opportunities through consultative selling, expanding client base and revenue.
  • Coordinated with underwriters and insurers to negotiate competitive terms for clients.
  • Consistently achieved customer satisfaction targets by resolving issues and expediting claims support.

Senior Customer Service Executive

Concentrix Technologies Pvt. Ltd.
Bangalore
09.2014 - 04.2017
  • Handled inbound calls, emails, and chats, consistently achieving customer satisfaction KPIs.
  • Resolved client issues effectively, escalating when required, and ensuring follow-ups for closure.
  • Supported product training and knowledge sharing across team members.
  • Recognized for dependable performance and adherence to compliance protocols.

Education

Bachelor of Commerce - Accounting

Sikkim Professional University
01.2021

PUC - Commerce

National Institute of Open Schooling
01.2017

Skills

  • Customer Relationship Management (CRM)
  • Background Verification & Data Analysis
  • Training & Team Mentorship
  • Critical Thinking & Multitasking

Accomplishments

  • Impact Player of the Month, 08/22, Recognized for exceptional customer service and performance.
  • Quality Champion Award, Q4 2023, Maintained highest compliance and quality standards.
  • Perfect Attendance, 01/24, Honored for reliability and commitment.

Timeline

Senior Operations Executive

Startek – Aegis Customer Support Services Pvt. Ltd.
09.2021 - Current

Relationship Manager

Landmark Insurance Brokers Pvt. Ltd.
06.2018 - 10.2019

Senior Customer Service Executive

Concentrix Technologies Pvt. Ltd.
09.2014 - 04.2017

Bachelor of Commerce - Accounting

Sikkim Professional University

PUC - Commerce

National Institute of Open Schooling
Shashikala V