Shashikala V
Bangalore
Summary
Dynamic Senior Operations Executive with a proven track record at Startek, excelling in background verification and compliance. Expert in data analysis and team mentorship, recognized for enhancing accuracy and efficiency. Adept at critical thinking, driving client satisfaction, and achieving operational excellence through strategic communication and proactive problem-solving.
Overview
11
11
years of professional experience
Work History
Senior Operations Executive
Startek – Aegis Customer Support Services Pvt. Ltd.
Bangalore
09.2021 - Current
- Conduct comprehensive background verification checks (employment, education) with 100% compliance to regulatory requirements.
- Improved accuracy of candidate verification by implementing best practices for data collection and cross-checking.
- Partner with clients and internal teams to ensure seamless communication and resolution of discrepancies.
- Trained and mentored 10+ new hires, boosting team efficiency and onboarding effectiveness.
- Awarded Quality Champion – Q4 2023 for maintaining top compliance and accuracy standards.
Relationship Manager
Landmark Insurance Brokers Pvt. Ltd.
Bangalore
06.2018 - 10.2019
- Managed key client accounts, addressing insurance needs and delivering tailored policy solutions.
- Increased client retention by ensuring timely renewals and proactive policy management.
- Secured new business opportunities through consultative selling, expanding client base and revenue.
- Coordinated with underwriters and insurers to negotiate competitive terms for clients.
- Consistently achieved customer satisfaction targets by resolving issues and expediting claims support.
Senior Customer Service Executive
Concentrix Technologies Pvt. Ltd.
Bangalore
09.2014 - 04.2017
- Handled inbound calls, emails, and chats, consistently achieving customer satisfaction KPIs.
- Resolved client issues effectively, escalating when required, and ensuring follow-ups for closure.
- Supported product training and knowledge sharing across team members.
- Recognized for dependable performance and adherence to compliance protocols.
Education
Bachelor of Commerce - Accounting
Sikkim Professional University
01.2021
PUC - Commerce
National Institute of Open Schooling
01.2017
Skills
- Customer Relationship Management (CRM)
- Background Verification & Data Analysis
- Training & Team Mentorship
- Critical Thinking & Multitasking
Accomplishments
- Impact Player of the Month, 08/22, Recognized for exceptional customer service and performance.
- Quality Champion Award, Q4 2023, Maintained highest compliance and quality standards.
- Perfect Attendance, 01/24, Honored for reliability and commitment.
Timeline
Senior Operations Executive
Startek – Aegis Customer Support Services Pvt. Ltd.
09.2021 - Current
Relationship Manager
Landmark Insurance Brokers Pvt. Ltd.
06.2018 - 10.2019
Senior Customer Service Executive
Concentrix Technologies Pvt. Ltd.
09.2014 - 04.2017
Bachelor of Commerce - Accounting
Sikkim Professional University
PUC - Commerce
National Institute of Open Schooling