SHASHIKANT M. AIL
Mumbai
Overview
32
32
years of professional experience
Work History
Manager - Documentation West & North India
SeaLead Shipping Agency India Pvt. Ltd.
06.2025 - Current
- Lead and manage the Documentation team for the West India region, ensuring high performance and process adherence.
- Enhance customer experience by providing accurate and timely BL updates and resolving manifest-related queries efficiently.
- Ensure timely filing of Import Manifests and closure of Export Manifests within 48 hours of vessel sailing.
- Oversee accurate invoicing, including GST compliance and correct application of local charges and detention tariffs through automated and manual systems.
- Handle exception requests and proactively manage delays by coordinating with internal and external stakeholders, including Sales, Customer Service, Operations, Surveyors, and Load Port Offices.
- Ensure timely communication with Load Port Offices for Import BL information and coordinate with customers for CFS/DPD nominations.
- Conduct prescribed KYC checks and maintain accurate documentation and records in line with company policies.
- Monitor and follow up on uncleared import containers and ensure timely return of empty equipment.
- Manage BL and DO release after verification and collection of all applicable payments.
- Drive adoption of new tools and processes and contribute to system enhancements to improve efficiency and productivity.
- Ensure full compliance with local regulatory requirements, internal processes, and company policies.
Manager Documentation
Avana logistek Ltd / Unifeeder Agencies India Pvt Ltd / DpWorld Global Service centre
06.2021 - 06.2025
- Documentation and implementation of procedures as per the Principal guidelines.
- Ensured task completion by set deadlines.
- Managed customer queries and escalations, ensuring timely resolution and maintaining service quality.
- Preparation of internal checklists to ensure SLA Compliance.
- Implementing and monitoring online tracking file to ensure visibility of day to day operation to multiple users for timely action.
- Ensure correct Billing to customer in import and exports, under GST, and give updates on team on guideline on GST invoicing to customer.
- Resolved invoicing disputes by investigating discrepancies and coordinating with relevant teams.
- Followed up with consignees to expedite clearance of longstanding containers, enhancing customer satisfaction.
- Timely Import manifestation prior vessel berthing. Also ensure that customer requests for third party nomination and direct port delivery are properly updated and accordingly Import advance list is forwarded to terminal.
- Ensure scrutiny of documents in imports and issue delivery order on proper invoicing and collection of local charges.
- Monitored shipping instructions and ensured timely dispatch of first print copies to customers.
- Ensure that export manifest is closed with 48 hours of vessel sailing.
- Monitor release of Bills of Lading.
- Providing Customer support during final bl amendment process.
Manager Customer Service
Hapag Lloyd India Pvt Ltd / Hapag Lloyd Business Service Centre
10.2017 - 03.2020
- Lead team to achieve desired targets.
- Align work processes as per Hapag guidelines.
- Develop new business processes for smoother workflows.
- Maintain up-to-date knowledge of the services that Hapag-Lloyd offers.
- Monitor and measure workload to ensure best practices/process is in place.
- Guide Customers Service Export Document department.
- Ensure that customers are served in a timely and professional manner in order to grow and maintain positive customer experience.
- Ensure all department and functional training requirements are fulfilled.
- Provide guidance to team in handling difficult or complex problems and resolving the escalated Complaints or disputes.
- Examine issues and problems effectively, generating possible solutions.
- Ensure effective & timely handling of all reports.
- Monitor and ensure timely completion of 24 hours manifest transmissions of advance rule impacted countries to avoid any customs penalties.
- Have a weekly review meeting with Hapag Lloyd Global Service Centre to discuss KPI and required improvements thereof.
- Create an environment where people can communicate openly and honestly.
TEAM LEADER - Customer Service
United Arab Shipping Agency Co (I) Pvt Ltd
04.2007 - 09.2017
- (a UASC & TRANSWORLD joint venture company)
Assistant Manager (Imports - Documentation)
Transworld shipping Services (I) Pvt Ltd
07.1995 - 03.2007
- Checking the Original BILL OF LADING and other import related documents and then handing over the same to the counter staff for the issuance of Delivery orders to the consignee.
- Checking the import manifest before the same is filed in customs.
- Collected all charges related to b/ls to ensure compliance and timely processing.
- Corresponded with load ports/disport to resolve document discrepancies and address customer queries, enhancing service delivery.
- Liaising with the Operations, Logistics Departments, Surveyors, Transports & Container freight stations on a daily basis to check the movement and delivery status of the containers.
- Coordinating with the ICDs for documents & queries pertaining to container movement, inland haulage rates, Change of destination requests, etc.
- Monitoring the day-to-day activities of the counter and documentation department.
- Signing the Export Original bill of lading after checking the same with the shipping bills, Container load plans, loading list etc.
- Reviewed and forwarded refund applications to UASC for approval, ensuring all necessary documentation was included.
- Coordinating with the Marketing & Customer service for fob approvals, IMCO approvals, rates, detention free time /waivers and also coordinating with the Accounts for issues related to credits.
- Taking up requests for detention waivers with principals for longstanding containers.
- (Agents for line: United Arab Shipping Company)
Documentation Assistant
Container Marine Agencies Pvt Ltd
09.1994 - 06.1995
- Entered import B/Ls into system to ensure accurate documentation.
- Prepared import general manifest to facilitate smooth shipping operations.
- Attending and handling import queries.
- Assisted agents for Campignee Maritime De afferent in coordinating shipping logistics.
Education
Post Graduate Diploma in Business Management -
Management Institute and Promotion Studies
Delhi, India01-1997
Bachelor of Science -
Mithibhai College
Mumbai, MH01-1994
HSC -
Wilson College
Mumbai01-1991
SSC -
Our Lady of Remedy High School
Mumbai, MH01-1989
Skills
- Effective communicator and adaptable to all situation
- Self-motivated and result oriented
- Effective Team player
- Conversant with ERP based process working and leading team
- Proficient in Ms Office - Word, Excel, PowerPoint
Accomplishments
- Awarded the Best Employee Imports - Commercial in the year 2005
- Represented my organization for inter and intra group cricket matches-Transworld group of companies in Shipping shield, Times shield and Business India trophy competitions and the team has won trophies.
Timeline
Manager - Documentation West & North India
SeaLead Shipping Agency India Pvt. Ltd.
06.2025 - Current
Manager Documentation
Avana logistek Ltd / Unifeeder Agencies India Pvt Ltd / DpWorld Global Service centre
06.2021 - 06.2025
Manager Customer Service
Hapag Lloyd India Pvt Ltd / Hapag Lloyd Business Service Centre
10.2017 - 03.2020
TEAM LEADER - Customer Service
United Arab Shipping Agency Co (I) Pvt Ltd
04.2007 - 09.2017
Assistant Manager (Imports - Documentation)
Transworld shipping Services (I) Pvt Ltd
07.1995 - 03.2007
Documentation Assistant
Container Marine Agencies Pvt Ltd
09.1994 - 06.1995
Post Graduate Diploma in Business Management -
Management Institute and Promotion Studies
Bachelor of Science -
Mithibhai College
HSC -
Wilson College
SSC -
Our Lady of Remedy High School
Custom
Post Graduate Diploma in Business Management, Management Institute and Promotion Studies, 1997, Delhi