Shashikant Bandekar
Thane
Summary
Dynamic WFM Executive with a proven track record at CAPITA, adept at real-time monitoring and data accuracy. Skilled in Power BI and effective communication, I excel in cross-functional collaboration and problem-solving, ensuring compliance and enhancing performance reporting. Committed to driving operational excellence and delivering impactful results.
Overview
24
24
years of professional experience
Work History
WFM Executive / Ops MI Team
CAPITA
Mumbai
05.2017 - Current
- Prepared and published daily attendance reports by shift.
- Updated shrinkage reports and maintained daily login hours.
- Monitored and reported on adherence for BO and WW across shifts and breaks.
- Conducted real-time monitoring of PCA activities to assure compliance.
- Handled ad hoc reporting and analysis requests efficiently.
- Maintained WPP performance data and WPB hours delivery files.
- Cleared adherence exceptions to ensure data accuracy in reports.
- Updated KOM SLA reports weekly, ensuring timely distribution of performance data.
Email & Chat Support Specialist
FIS Global Business Solutions India Pvt. Ltd.
Mumbai
04.2011 - 05.2017
- Responded to O2 UK customer queries across multiple account types
- Provided billing clarifications, account migrations, upgrades, and complaint resolutions
- Promoted to Correspondence Team for complex issue handling
- Maintained daily and monthly performance reports
Claims Analyst
Intelenet Global Services Pvt. Ltd.
Thane W
04.2009 - 03.2011
- Processed US healthcare insurance claims for client Apria
- Worked with CITRIX systems and ACIS for claims validation and payment processing
DSL Coordinator & MIS Executive
Tata VSNL Broadband
Mumbai
06.2005 - 03.2009
- Led a team in broadband migration project
- Managed DSL orders and customer queries via Oracle system
- Created daily and monthly MIS reports
Accounts Executive
The Acres Lifestyle Club
Chembur
06.2003 - 06.2005
- Managed audits, cash reports, and sales/stock reports
Assistant
The Saraswat Co-op Scheduled Bank
Chembur
12.2002 - 06.2003
- Handled review reports, passbook entries, and loan-related communications
Education
Bachelor of Commerce -
Mumbai University
Mumbai01.2002
Skills
- Telecom
- Banking
- Health Care Insurance
- Accounting processes
- Power BI
- BPMS
- Metasolv POS
- CITRIX
- ACIS
- Team motivator
- Problem-solving
- Effective communicator
- Cross-functional teams
- Stakeholders
Timeline
WFM Executive / Ops MI Team
CAPITA
05.2017 - Current
Email & Chat Support Specialist
FIS Global Business Solutions India Pvt. Ltd.
04.2011 - 05.2017
Claims Analyst
Intelenet Global Services Pvt. Ltd.
04.2009 - 03.2011
DSL Coordinator & MIS Executive
Tata VSNL Broadband
06.2005 - 03.2009
Accounts Executive
The Acres Lifestyle Club
06.2003 - 06.2005
Assistant
The Saraswat Co-op Scheduled Bank
12.2002 - 06.2003
Bachelor of Commerce -
Mumbai University