Shasidhar S

Digital Transformation & Strategic Initiatives

• Drove digital transformation across underwriting operations for faster turnaround and improved experience.
• Led end-to-end IT delivery for strategic projects with underwriting and technology teams.
• Managed production support and issue resolution for underwriting platforms to maintain continuity.
• Created AI-driven quality check mechanisms to raise accuracy, compliance, and productivity.
• Enabled bot calling for automated customer outreach, enhancing communication efficiency.
• Designed ticketing systems for underwriting and policy servicing with full case visibility.
• Automated customer refund communications to improve transparency and service delivery.
• Improved TVC workflows to reduce manual steps and speed underwriting processing.
• Partnered with senior leadership to prioritise initiatives and deliver project outcomes successfully.
• Spotted process gaps and implemented technology fixes to boost efficiency and satisfaction.
• Developed partner-specific business strategies, driving revenue growth across bancassurance and brokers.
• Evaluated risk frameworks, pricing structures, and policy optimisation with underwriting teams.
• Launched insurance solutions by driving product innovation aligned with partner requirements.
• Presented business proposals and product strategies, aligning growth roadmaps with senior leaders' objectives.
• Collaborated with stakeholders to support partner-aligned insurance product delivery.

• Translated BRDs into functional specifications and test plans, ensuring precise implementation of business requirements.
• Performed GAP analysis and identified system enhancements across underwriting and claims processes.
• Worked closely with development and testing teams to clarify requirements and validate system implementation.
• Led UAT, prepared test scenarios, supported knowledge transfer and maintained project documentation.
• Led API integration for new-business login, CKYC implementation and policy-servicing portal creation.
• Managed policy-issuance and inspection portals, enhancing sales portal with multiple products and endorsement options to improve user experience.
• Configured claims-management and underwriting rules and supported IRDAI compliance and audit activities.

• Managed bancassurance tie-ups and prepared RFPs and MOUs with banking partners.
• Prepared BRD modifications, GAP analysis and workflow diagrams for business and system changes.
• Led UAT testing, created test-case scenarios and coordinated with development teams for implementation.
• Coordinated with multiple stakeholders to support seamless system implementation and change management.
• Prepared half-yearly reports for IRDAI, GI Council and channel partners.
• Resolved customer grievances through effective communication and problem-solving techniques. and operational queries related to bancassurance.