SHAUKAT RAZA
Debt Management Executive
Bangalore
Summary
Results-driven finance and customer service professional with 2 years of experience in debt collection from April 12 2024 and continuing at Navi Fintech. Proven expertise in customer handling, negotiation, recovery management, and achieving monthly financial targets. Strong communication skills with the ability to manage difficult conversations professionally and empathetically. Bachelor of Pharmacy graduate with analytical abilities and attention to detail, seeking opportunities in banking, finance, or healthcare sectors to contribute effectively to organizational growth.
Overview
4
4
Languages
Work History
Debt Collection Executive
Navi Fintech
- Managed recovery of overdue payments through structured follow-ups and negotiation.
- Handled high-volume customer interactions while maintaining professionalism and empathy.
- Negotiated repayment plans and resolved payment disputes effectively.
- Maintained accurate documentation of customer communication and commitments.
- Consistently achieved and exceeded monthly recovery targets.
- Ensured compliance with financial policies and regulatory guidelines.
- 2 Years
Education
Bachelor of Pharmacy -
Glocal University
Saharanpur, India 04.2001 -
12th - Biology
National School of Open Schooling
05-2020
10th -
Seth M.R. Jaipuria School
06-2017
Skills
Customer Handling & Relationship Management
Negotiation & Persuasion Skills
Debt Recovery & Collection Management
Conflict Resolution
Timeline
Bachelor of Pharmacy -
Glocal University
04.2001 -
Debt Collection Executive
Navi Fintech
12th - Biology
National School of Open Schooling
10th -
Seth M.R. Jaipuria School