SHAURYA ANAND
PATNA
Summary
Dynamic Hub Manager at OLA ELECTRIC TECHNOLOGIES PVT LTD with a proven track record of driving sales growth by 50%. Expert in inventory management and staff training, fostering a high-performing team. Adept at implementing effective sales strategies and enhancing operational efficiency to achieve business objectives.
Overview
8
8
years of professional experience
Work History
Hub Manager
OLA ELECTRIC TECHNOLOGIES PVT LTD
11.2023 - Current
- In my supervision, my store sales have grown by up to 50%.
- I delegate responsibilities to my subordinates according to their specializations, and extract the best out of them.
- Managed inventory levels to prevent stock shortages and ensure timely product availability.
- Implemented training programs to enhance staff skills and operational effectiveness.
- Oversaw daily hub operations, ensuring efficient workflow and optimal resource allocation.
- Maintained compliance with industry regulations and company policies to mitigate risks.
Junior Associate
Kotak Mahindra Prime Ltd
03.2023 - 11.2023
- Following company policy and verifying all kyc and important documents needed for finance and also selling value added services.
Customer service associate
Cogent E-services Ltd.
05.2022 - 02.2023
- Resolving customer complaints was brought to my attention
- Handle 50+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention.
- Works with customers to answer questions and provide real-time support for their concerns.
- Received an average 85% customer satisfaction rating to date, 15% higher than the company average
- Memorized the entire line of company products and services, including prices and special discounts.
- Remained courteous and calm, even during moments of customer dissatisfaction.
C.R.T Manager
Royal Enfield
02.2022 - 05.2022
- Enhance sales operations through the development of new sales strategies cold-calling techniques and customer follow-up.
- Respond to customer needs by answering questions and providing detailed information about products or services.
- Forecasts sales and established processes to achieve sales objectives and related metrics.
- Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
Sales manager
TVS MOTORS COMPANY
10.2020 - 01.2022
- Reviewed and evaluated prospect data and lead generation techniques, resulting in new sales opportunities
- Increased sales by 30% by implementing a new sales process and creating new sales materials.
- Manage order cycle to enhance business development and maintain sustainability and customer satisfaction
- Maintain customer relationships and find new ones by identifying needs and offering appropriate services.
- Coaches employees' successful selling methods encouraged cross-selling to drive revenue.
C.R.T MANAGER
ROYAL ENFIELD
05.2018 - 09.2020
- Participated in continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork.
- Assisted with loading, unloading, and securing passengers on rides.
- Provided customer service to guests in a friendly manner.
Education
Bachelor of Arts - ENGLISH HONOURS
MAGADH UNIVERSITY
AURANGABAD03-2021
Intermediate Certificate - Secondary Education
RPS COLLEGE
PATNA03-2018
MATRICULATION - High School
JMV RESIDENTIAL SCHOOL
PATNA03-2016
Skills
- Sales
- Inventory management
- Staff training
- Sales strategy
- Team building
- Problem solving
- Decision making
- Operations management
- Service coordination
- Business development
ACHIVEVEMENTS
2018 Star Sales Award: Achieved third place in the pan-India Star Sales Award organized by Royal Enfield.by Royal Enfield
Personal Information
- Date of birth: 12/11/2000
Timeline
Hub Manager
OLA ELECTRIC TECHNOLOGIES PVT LTD
11.2023 - Current
Junior Associate
Kotak Mahindra Prime Ltd
03.2023 - 11.2023
Customer service associate
Cogent E-services Ltd.
05.2022 - 02.2023
C.R.T Manager
Royal Enfield
02.2022 - 05.2022
Sales manager
TVS MOTORS COMPANY
10.2020 - 01.2022
C.R.T MANAGER
ROYAL ENFIELD
05.2018 - 09.2020
Bachelor of Arts - ENGLISH HONOURS
MAGADH UNIVERSITY
Intermediate Certificate - Secondary Education
RPS COLLEGE
MATRICULATION - High School
JMV RESIDENTIAL SCHOOL