Shazia Saba

• Managed complex projects that included multiple stakeholders and resources, ensuring successful delivery of project outcomes.
• Developed detailed project plans including scope, timeline, budget and resource requirements.
• Provided guidance to team members in the development of project deliverables and ensured quality standards were met.
• Communicated updates to senior management on progress against timelines and milestones.
• Identified opportunities for improvement in processes or procedures related to delivery activities.
• Coordinated cross-functional teams across various departments to ensure effective collaboration throughout the duration of a project.
• Maintained relationships with customers through regular communication regarding status updates.
• Prepared Client Deliverable docs: Requirement gathering, Solution Design Document, Partner Tool Integration knowledge transfer documents.

• Working on 2ndlevel SLA and KPI measures agreed with Client and make sure all the targets are met.

• Planning, Coordinating, Preparing, Monitoring, Executing and delivering SLA reports. Handling daily business day to day activities within team, Client and Vendors.

• Ensuring application related Incidents and problems are resolved in timely manner with good quality. ITIL process defined to execute project tasks.

• Overall SLA escalation, internal SLA handling and improvement documents preparation.

• Ensure Incidents are getting updated from all assigned groups and informed to all connected vendors until it is resolved.

• RACI Matrix and RAID Log update on weekly basis.

• Responsible for planning based on the handover from Vendor.

• Handled parallel SLA/KPI measurements, define ITIL process to execute project tasks on daily basis.

• Prepared Transitions documents and presentations for daily updates to share with Client.

• Signing off handover document before Go-live starts.

• Created team structures to ensure successful transitions.
• Coordinated with internal stakeholders to ensure smooth transitions between teams.
• Assisted in developing change management strategies to facilitate a successful transition.
• Facilitated communication between all parties involved in the transition process.
• Monitored ongoing performance metrics related to transitioning projects, teams, organizations for continuous improvement opportunities.
• Communicated with key stakeholders to determine project requirements and objectives.

• Managing end to end testing execution of new Mobile Launched devices in Offshore and Onsite team.

• Planned Organize test resources, follow the activities, recognize barriers and eliminate them actively to release Software Recommendation.

• System Testing, Regression testing, Sanity Testing, Functional Testing execution and overall test report generation.

• Overall Mobile Device Management until Software is ready to move out on Production.

• Defect Life Cycle Management, Bug fixes verification on daily basis during testing phase.

• Provide Software recommendation based on the performance.

• Maintain Issue tracker via HP ALM tool for each device as per the severity level of the defect.

• Manage test results and evaluate them with Suppliers for detailed analysis of device issues.

• Handled multiple clients like Nokia, Samsung, Huawei, HTC etc.

• Latest features tested as Google RCS, Vodafone in built app and latest Android OS.

• Developed and implemented software solutions to improve operational efficiency.
• Installed, configured, tested, and maintained operating systems, application software, and system management tools.
• Created detailed documentation for all installed applications and services.