Sheebha Mebel

• Handled customer and policy-related information for a US-based insurance process.
• Reviewed and maintained insurance policy and member details in the internal system.
• Retrieved and verified customer and insurance policy details from the system.
• Followed quality, compliance, data privacy, and process requirements for the US insurance account.

Passenger Service -Mumbai international airport

• Announced flight status updates and information about gate experience by addressing customer concerns, demonstrating empathy, and resolving p
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Oversaw ticketing, gate and ramp services.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Cross-trained and provided backup support for organizational leadership.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Created and maintained detailed database to develop promotional sales.
• Met customer call guidelines for service levels, handle time and productivity.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Promptly responded to inquiries and requests from prospective customers.
• Investigated and resolved accounting, service and delivery concerns.
• Cross-trained and backed up other customer service managers.
• Processed customer payments and enforced compliance with financial regulations.
• Identified and resolved discrepancies and errors in customer accounts.
• Responded to customer requests for products, services, and company information.

• Assisted customers with inquiries and resolved issues efficiently.
• Provided product information and support to enhance customer experience.
• Collaborated with team members to improve service delivery processes.