Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Affiliations
Certification
Timeline
Generic

Sheena Chauhan

New Delhi

Summary

Motivated team lead possessing excellent leadership, and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills, and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Team Lead- Accounts Payable

Capgemini
Greater Noida
07.2022 - Current
  • Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities
  • Established clear performance metrics for team which helped in tracking progress towards set targets effectively
  • Coached team members in techniques necessary to complete job tasks
  • Handling team, of 15 Team members working for Europe, APAC and NAM Regions
  • Managing team of Vendor management and Query Resolution
  • Influenced positive change within organization through strategic thinking, innovation, problemsolving abilities, and consistent leadership style
  • Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency
  • Identifying potential resources constraints and risks
  • Developing mitigation strategies to ensure smooth project execution
  • Introduced phone call management techniques that improved team efficiency and better way to assist vendors
  • Tracking team members performance through reporting and one- O- One connects for career pathing and discussion
  • Handling weekly call with client of each location to ensure progress of team and provide them with production data
  • Developed succession planning strategies to ensure continuity of leadership within team and facilitate smooth transitions during organizational changes
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism

Assistant Manager

Genpact
Greater Noida
10.2013 - 07.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Improved customer satisfaction by addressing and resolving complaints promptly
  • Developed strong working relationships with staff, fostering positive work environment
  • Promoted teamwork within workplace by encouraging collaboration among staff members on various projects tasks
  • Quality Check on reports of employees submitted on Travel and expense portal (Concur)
  • Mentored team members to enhance professional development and accountability in workplace
  • Maintaining daily dashboards, weekly reports of volume as well as production of team members
  • Standardize and simply processes with new ideas with help of tools and technology
  • Standardize process with new ideas and help of tools and technology
  • Assist auditors on interim and year-end audit and supply all information requested by them ensuring proper compliance of internal control metrics
  • Finalization of accounts monthly with adjustments for varying cost and income through journal entries to provide true position of Financial Accounts
  • Established performance goals for employees and provided feedback on methods for reaching those milestones

Education

MBA - Finacne

Institute of Management And Technology
Ghaziabad
07.2015

B.Com - Commerce

Delhi University
Delhi
10.2011

Skills

  • Operations Management
  • Performance monitoring
  • Coaching and Mentoring
  • Quality Control
  • Customer Focus
  • People Management
  • Team Supervision
  • Team motivation
  • Quality Improvement
  • Client Support
  • Goal Setting
  • Self Motivation
  • Accounts payable
  • Vendor management
  • Performance tracking
  • Team coaching
  • Process improvement
  • Client communication

Websites

Accomplishments

  • Awarded with GFS award for simplifying the C&B process.
  • Got awarded by client and internal business people time to time.
  • Recognized multiple times with the help of Silver awards and sometimes cheers awarded by management.
  • Email appreciation received from client for SOP's and process maps created with the changes required from the client.

Languages

  • English, Bilingual or Proficient (C2)
  • Hindi, Bilingual or Proficient (C2)

Affiliations

  • Managing two teams with critical activities and ensuring great results
  • Maintaining process KPI's and SLA's

Certification

  • Lean Certified
  • Green Belt

Timeline

Team Lead- Accounts Payable

Capgemini
07.2022 - Current

Assistant Manager

Genpact
10.2013 - 07.2022

MBA - Finacne

Institute of Management And Technology

B.Com - Commerce

Delhi University

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Sheena Chauhan