SHEETAL BEDI
Gurugram,India
Summary
Detail-oriented professional with expertise in talent acquisition, recruitment coordination, and candidate screening. Proficient in resume screening, interview coordination, and talent sourcing, with a strong ability to manage CRM systems and maintain effective stakeholder communication. Skilled in customer support, team collaboration, and problem-solving, complemented by process coordination and data tracking capabilities. Adept at utilising Microsoft Excel for efficient time management and operational excellence. Committed to driving seamless recruitment processes while fostering positive candidate experiences.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Intern Recruiter
Hirna
Remote, India
2026.02 - 2026.03
- Assisted in sourcing potential candidates through online platforms and professional networks.
- Reviewed and screened candidate resumes to identify profiles matching job requirements.
- Supported the recruitment team in coordinating interviews and communicating with candidates.
- Maintained candidate information and recruitment records in organized databases.
- Assisted in shortlisting candidates based on qualifications, experience, and job criteria.
- Communicated with applicants to share interview details and follow up on application status.
- Learned and supported different stages of the recruitment process, including sourcing, screening, and candidate coordination.
Senior Associate
Concentrix (Webhelp Legacy)
Gurugram, India
2023.10 - 2025.11
- Managed high volumes of customer interactions related to account status, policy information, payments, service issues, and authorizations while ensuring a high standard of customer experience.
- Handled customer queries across digital channels and provided timely, accurate resolutions while maintaining professionalism and empathy.
- Maintained detailed and accurate customer information within CRM systems while strictly following company SOPs, compliance, and data protection requirements.
- Investigated complex customer issues by reviewing account history and coordinating with internal teams to ensure effective resolution.
- Consistently met and exceeded key performance indicators related to quality, accuracy, efficiency, and customer satisfaction.
- Supported operational performances as an Interim Subject Matter Expert (SME) by assisting new hires with product knowledge and providing guidance during complex cases.
- Collaborated with internal teams and stakeholders to resolve escalations and improve overall service delivery.
- Represented the brand professionally while handling sensitive customer situations and maintaining strong communication standards.
Customer Support Advisor
Concentrix
Gurugram, India
2022.07 - 2023.01
- Supported customers each day with exemplary service style.
- Resolved product or service problems, handled customer complaints, and followed up to ensure efficient, effective resolution.
- Attended to customer queries based on issues and impact, and provided appropriate solutions.
- Resolved routine and complex client service issues thoroughly and expeditiously, utilizing sound judgment with an emphasis on courtesy.
Education
Bachelor Of Business Administration - Human Resource Management
Jain online deemed to be university
Delhi, National Capital Territory of Delhi 2023.07 - 2026.07
High Secondary - Commerce
Nutan Vidya Mandir Senior Secondary School
DelhiSkills
- Talent Acquisition
- Recruitment Coordination
- Candidate Screening
- Resume Screening
- Interview Coordination
- Talent Sourcing
- CRM Management, Stakeholder
- Communication
- Customer Support
- Team Collaboration
- Problem Solving
- Process Coordination
- Data Tracking
- Microsoft Excel
- Time Management
Languages
English
Advanced (C1)
Hindi
Native
Timeline
Intern Recruiter
Hirna
2026.02 - 2026.03
Senior Associate
Concentrix (Webhelp Legacy)
2023.10 - 2025.11
Bachelor Of Business Administration - Human Resource Management
Jain online deemed to be university
2023.07 - 2026.07
Customer Support Advisor
Concentrix
2022.07 - 2023.01
High Secondary - Commerce
Nutan Vidya Mandir Senior Secondary School