Hubspot
Sheetal Kulshrestha
Business Development Professional
Bangalore
Summary
Business Development Professional with 9 years of diversified experience in Pre & Post Sales, B2B Supply Chain Management, Learning & Development, and People Management. Goal-oriented approach consistently achieves targets and implements strategies to drive profitability and strengthen customer dominance. Expertise in project management, revenue strategy, lender relationship, and business model enhancement. Confident in ability to contribute to the growth and success of any organization.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Specialist - Business Sales ( Regional Manager)
Bizongo - SmartPaddle Pvt. Ltd.
08.2023 - Current
- Established Partnerships with 3+ NBFCs increasing the portfolio by 3x to 30cr AUM.
- Negotiated with NBFCs to achieve 10% lower interest rates , enhancing affordability and increasing customer acquisition by 25% within the first quarter.
- Strengthened Partnerships with ecosystem players , contributing to a 150% rise in qualified leads and expanded financial services by 40%.
- Spearheaded the launch of a B2B embedded financing platform Bizfin.
- Onboarded 80+ small business within the first 2 quarters , contributing to 20% business.
- Ensured 100% compliance adherence rate and achieved 90% utilization of approved limits.
- Actively involved in end-to-end project leadership, from initial planning meetings to successful project closure.
Assistant Manager
BYJUS ( Think & Learn Pvt. Ltd.)
02.2022 - 05.2023
- Handling daily Business Operations including coordination, planning, and implementation of strategies to strengthen the customer's experience
- Designed, manage, and facilitate Net Promoter Score and other transactional surveys to measure customer satisfaction.
- Acquired, arranged & developed training process manuals through various defined SOP's for the customers.
- Successfully led operations of Disney BYJUs & Cancellations with team size of 35-40 members.
- Ideation , execution & achievement of defined team target along with the conversion plan thereby contributing to revenue growth of the organization.
- Developed and implemented the customer experience strategy that aligns with Byju's Goal.
- Defining SOPs for all customer-facing teams, including sales, onboarding, product and support.
Product Specialist
BYJUS ( Think & Learn Pvt. Ltd.)
02.2019 - 02.2022
- Performing daily virtual connect with registered users ensuring seamless and effective experience with BYJUS
- Effective mentoring of vocal & personality development
- Enhanced customer service and student success rate by 30%, and average customer satisfaction by 69%
- Prepared ad hoc reporting and analysis metrics for the team
- Conducted Q&A sessions for the team to ensure complete product knowledge of the product
- Retained ownership of all issues & requests assigned until closure with customer agreement
- Maintained operating reports of process & the product
- Prepared presentations for the monthly affairs with the key stakeholders
- Development & implementation of end to end strategies for BYJUS EXAM PREP.
Business Development Associate
BYJUS ( Think & Learn Pvt. Ltd.)
06.2018 - 01.2019
- Mentoring Trainee Associates to achieve sales targets and revenue generation through tele sales , direct sales and cold calling
- Worked in a 250+ city-wide sales team under defined weekly targets in order to achieve the desired revenue
- Doubled the customer base within a four-month period, enabling a higher footprint for the company
- Tracked upselling opportunities within existing customers and drove the renewal process.
Business Development Executive
SAG Infotech Pvt. Ltd
08.2016 - 05.2018
- Lead Generation through networking and cold calling
- End to End sales of various software's such as ITR filing & Accounting for CA & CS Professionals
- Basic designing of Websites for ICAI Institutes across PAN India
- Worked with the designers, developers & production team in order to meet the requirement of the client & deliver it within the standard timeline.
Education
Bachelor's of Pharmacy -
Jayoti Vidyapeeth Women's University
09.2012 - 06.2016
Skills
- Market Research
- Customer Relationship Management
- Negotiation
- Problem Solving
- People Management
- Stakeholder Management
- Strategic Planning
- MS Office
- Product Development
- Team collaboration
- Presentation Skills
Accomplishments
- Conversion of Mobile App Sales for ICAI Bangalore worth Rs 1.2CR within a timeframe of 15 days.
- Generated revenue worth Rs.60 Lacs within a timeframe of 11 months through Direct Sales.
- Received applaud for closure of 1st sales worth 53k post joining the team within 1 week.
- Achieved sales and deal closures worth 3cr , earning the "Star of the Month" award at Bizongo within a three-month period.
Software
Salesforce CRM
Snowflake
Freshdesk
PowerBI
Leadsquared
Timeline
Specialist - Business Sales ( Regional Manager)
Bizongo - SmartPaddle Pvt. Ltd.
08.2023 - Current
Assistant Manager
BYJUS ( Think & Learn Pvt. Ltd.)
02.2022 - 05.2023
Product Specialist
BYJUS ( Think & Learn Pvt. Ltd.)
02.2019 - 02.2022
Business Development Associate
BYJUS ( Think & Learn Pvt. Ltd.)
06.2018 - 01.2019
Business Development Executive
SAG Infotech Pvt. Ltd
08.2016 - 05.2018
Bachelor's of Pharmacy -
Jayoti Vidyapeeth Women's University
09.2012 - 06.2016
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