Tirthankar Datta Roy
REGIONAL MANAGER
Bangalore,WB
Summary
Results-driven hospitality and B2B sales professional with a track record of driving revenue growth and developing strategic partnerships. Expertise in managing key accounts and acquiring high-value clients, consistently exceeding sales targets. Strong background in business development, consultative selling, and contract negotiations, leading to sustainable business growth. Recognised for identifying market opportunities and executing strategies that enhance brand presence and profitability.
Overview
11
11
years of professional experience
Work History
Regional Manager
NEWBY INDIA PRIVATE LIMITED
BANGALORE
11.2025 - Current
- Assisted in driving revenue growth across South India by aiding in the acquisition of new business opportunities.
- Supported the identification and development of strategic partnerships with luxury hotels, resorts, premium restaurants, clubs, airlines, and corporate offices.
- Contributed to meeting regional sales targets and business objectives.
- Conducted market research to identify emerging opportunities and industry trends.
- Strengthened Newby Tea's premium brand positioning within the hospitality sector.
- Executed promotional activities including tea tastings, product showcases, and brand activations.
- Collaborated with hotel F&B teams to create innovative tea programs and experiences.
- Supported menu engineering and tea pairing initiatives.
Business Development Manager
ARAKU COFFEE ORIGINALS PRIVATE LIMITED
Bangalore
08.2022 - Current
- Experienced Operations and Business Development Professional with a proven record of accomplishment in operations and execution within the hospitality and event sector
- Proficient in managing complex projects, vendor management, optimizing processes, and ensuring timely project delivery
- Skilled in event management, orchestrating memorable experiences for clients and customers, and excelling in time management to meet tight deadlines
- Known for fostering strong relationships with key stakeholders and associates, driving collaborative success in every project
- Adept in business development, specializing in cold calling to generate leads and establish new business links
- Hands-on experience in on-ground activities has honed the ability to identify opportunities and build lasting connections
- Seeking to leverage resources to increase brand value and positioning
- Managed end-to-end project life cycles, from initial concept through to successful delivery, ensuring alignment with business objectives.
- Generated and assessed reports on business performance to determine opportunities for growth or improvement.
- Facilitated stakeholder workshops to gather requirements and align project objectives with business strategy.
- Consistently achieve monthly targets through diligent follow-up and a data-driven approach.
- Carried out in-depth business analysis, seeking areas for improvement and identifying targeted development strategies.
- Surpassed sales and customer service targets, consistently exceeding established KPIs.
Assistant Restaurant Manager
Marriott International
Pune
02.2022 - 06.2022
- Strategic decision-making
- Sales trend forecasting
- Business planning
- Market and competitive analysis
- Sales pipeline management
- Lead generation
- Relationship development
- Toast software
- Customer demographics understanding
- Pricing structures knowledge
- Market research expertise
- Promotions planning skills
- Campaign development experience
- Territory and account management
- Photoshoot coordination
- Event coordinating
- Brochure development
- Social media management
- Business growth
- Vendor management
- Contract negotiations and administration
- Transportation and logistics coordination
- Customer service-driven
- Brand management
- Sales opportunity identification
- Market trend analysis
- Client research
- Cold calling
- Sales opportunity generation
- Oversee the dining area, supervise food and beverage service staff in accordance with operating policies
- Provide feedback and coaching to the Team regularly
- Understand building capability through cross training
- Handle guest complaints in restaurants
- Work closely with management to meet revenue objectives.
- Analyzed sales data to identify trends and adjust strategies accordingly, maximizing profitability and customer satisfaction.
Assistant Restaurant Manager
Hyatt Hotels Cooperation
Hyderabad
03.2021 - 01.2022
- Developed and maintained exceptional customer service standards
- Determined root cause of performance trends and developed process improvement plans.
- Built revenue by delivering innovative catering services, leading region in catering sales
- Utilized social media platforms to engage with customers, promoting offers and events to drive repeat business.
- Implemented sustainability practices to reduce waste and promote environmentally friendly operations.
- Oversaw financial management tasks, including payroll processing, budgeting, and daily cash reconciliation.
- Developed marketing strategies to increase footfall during off-peak hours, including special events and discounts.
Team Leader
Hyatt Hotels Cooperation
Hyderabad
01.2018 - 02.2021
- Integrated process improvements continuously to increase overall workflow
- Offered constructive criticism regarding quality assurance on collections team phone calls
- Analyzed employee workloads to meet seasonal fluctuation needs
- Developed open and professional relationships with team members, enabling better, more effective issue resolution
- Served as customer service team lead, enforcing adherence to company policies, answering co-workers' questions, and training new personnel
- Verified adequate levels of supplies such as linens and trays and restocked low items
- Executed all daily tasks and assisted other team members when needed
- Checked dining area supplies, including linens and wrapped silverware, and replenished low stock
- Managed inventory of dining room products, including condiments, linens, and flatware
- Monitored system functioning closely, troubleshooting and resolving issues.
Food and Beverage Supervisor
Oberoi Hotels and Resorts
Udaipur
07.2017 - 01.2018
- Market networking
- SWOT analysis
- Sales strategies
- Managed food and beverage inventory by counting stock counts daily and ordering low-stock supplies when required
- Assessed food and beverage quality before serving, ensuring items were continuously produced to high-quality standards
- Developed food and drink menus based on seasons, trends, restaurant theme, and chef input.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations
- Maintained high standards of food quality by reviewing shipments, overseeing preparation, and monitoring food safety.
Food and Beverage Assistant
Oberoi Hotels and Resorts
Udaipur
01.2015 - 07.2017
- Created a range of delicious drinks, food, and snacks by accurately following set recipes
- Processed cash and card payments at the checkout, providing correct change for cash purposes
- Used effective upselling techniques and promotions to increase customer interest in additional products when taking orders
- Maintained outstanding customer satisfaction by delivering food and drinks on time in high-pressure environments
- Ensured customers enjoyed an excellent customer experience by providing friendly, attentive, and proactive customer service
- Kept accurate and up-to-date records of food sold, storing on the system for financial purposes
- Scheduled reservations, notified servers and managers of large groups in advance, and prepared seating ahead of guests' arrival.
Education
POST GRADUATE DIPLOMA IN B2B SALES AND MARKETING - Business Administration: Business-to-Business
SYMBIOSIS OF DISTANCE LEARNING
Pune, Maharashtra01-2020
Certificate of Higher Education - Science
ST JOSEPH &MARY'S SCHOOL
Kolkata, West Bengal01-2012
BACHELOR OF HOSPITALITY - Hospitality Management
GRIHM
Kolkata, WB01-2012
Skills
- Influencing and persuasion
- Proven sales record
- Menu development
- Hiring and training
- Leadership skills
- Full-service hospitality expertise
- Stable work history
- Brand standards promotion
- Operational management
- Delivery passion
- Adaptability
- Customer orientation
- Operations management
- Leadership capabilities
- Staff development and talent management
- Sales and market development
- Process improvement strategies
- Client contract negotiation
- Performance tracking and evaluation
- Project management
- Vendor management
- Sales forecasting
- Market research
- Strategic partnerships
- Business development
Accomplishments
- Industrial Training from The Oberoi Amar Vilas (2013)
- Promoted to Food & Beverage Team Leader at Oberoi Udai Villas (2015-2018)
- Attended wine session with Mr. Keith Edgar (Sommelier)
- Promoted to Assistant Restaurant Manager at Hyatt Hotels Cooperation (2018-2022)
- Currently working as Assistant Restaurant Manager at Marriott International (Ritz Carlton)
Timeline
Regional Manager
NEWBY INDIA PRIVATE LIMITED
11.2025 - Current
Business Development Manager
ARAKU COFFEE ORIGINALS PRIVATE LIMITED
08.2022 - Current
Assistant Restaurant Manager
Marriott International
02.2022 - 06.2022
Assistant Restaurant Manager
Hyatt Hotels Cooperation
03.2021 - 01.2022
Team Leader
Hyatt Hotels Cooperation
01.2018 - 02.2021
Food and Beverage Supervisor
Oberoi Hotels and Resorts
07.2017 - 01.2018
Food and Beverage Assistant
Oberoi Hotels and Resorts
01.2015 - 07.2017
POST GRADUATE DIPLOMA IN B2B SALES AND MARKETING - Business Administration: Business-to-Business
SYMBIOSIS OF DISTANCE LEARNING
Certificate of Higher Education - Science
ST JOSEPH &MARY'S SCHOOL
BACHELOR OF HOSPITALITY - Hospitality Management
GRIHM