Sheetal Sachin Aherrao
Customer Relationship Manager
Pune
Summary
CRM professional with strong background in customer relationship management, ready to drive impactful results. Proven track record in optimizing customer interactions and implementing efficient CRM solutions. Valued for collaborative approach and adaptability, ensuring high-quality outcomes and team cohesion. Skilled in data analysis and strategic planning.
Overview
6
6
years of professional experience
3
3
Languages
Work History
CRM Senior Executive
Mahindra Lifespace Developers Limited
03.2024 - Current
- Handling the entire journey of the customer from welcome calls to the possession of the unit.
- Projects :- Mahindra IvyLush (2/3/4 BHK apartments) and Happinest Tathawade (1/2 BHK)
- Handed over the possession of more than 600 units.
CRM Assistant Manager
Kolte Patil Developers
12.2021 - 03.2024
Project: Life Republic (1/2/3 BHK Apartments, & 4/5 BHK Rowhouses)
Generated demand letters and managed payment collections.
Coordinated with banks for APF approvals and loan documentation.
Handled customer complaints and implemented feedback-based redressal.
CRM Executive
Pharande Spaces
07.2019 - 12.2021
Projects: Puneville (2, 2.5, 3, 4.5 BHK) & Kairosa (1, 2 BHK)
- Managed documentation and legal formalities from booking to possession.
- Supported sales and marketing, and prepared MIS reports.
- Generated demand letters, collected payments, and coordinated loan documentation.
- Secured APF approvals, and ensured compliance.
Education
B. COM -
Pune University
Pune, India 04.2001 -
Skills
Experience with CRM platforms like SAP and SFDC
Dancing, Cooking, Travelling
I am a happy-go-lucky individual with a consistently positive attitude. Known for being helpful and approachable, I enjoy assisting others and fostering a collaborative environment. A quick learner, I adapt easily to new processes and challenges, ensuring efficiency and continuous growth.
Timeline
CRM Senior Executive
Mahindra Lifespace Developers Limited
03.2024 - Current
CRM Assistant Manager
Kolte Patil Developers
12.2021 - 03.2024
CRM Executive
Pharande Spaces
07.2019 - 12.2021
B. COM -
Pune University
04.2001 -