Sheetal Shinde
Pune
Summary
Dynamic professional with a proven track record in office administration and mental health support, notably at Sinhgad Institutes. Excelled in crisis intervention and streamlined admission processes, enhancing customer satisfaction and operational efficiency. Skilled in counseling and adept at leveraging office administration capabilities to achieve organizational goals. Demonstrated ability to improve service delivery by over 30%, showcasing strong analytical and interpersonal skills.
Overview
22
22
years of professional experience
Work History
Administrative Cum Counseling Officer
Sinhgad Institutes
09.2009 - Current
- Planning & execution of Spot Admission drives (state and national level) across almost all the major cities in the country to get admitted students to for an array of courses throughout Sinhgad Institutes.
- Planning & execution of participation in Career Expo and Seminars at national & international level for Group of Institutes.
- Counseling students and parents about the courses and programs.
- Responsible for Admission Process and Documentation.
- Attending the telephonic /web/walk in enquires related to admissions for various courses.
- Securing data from internal & external sources of student prospects, data compilation & systematic utilization by phone calling & contact through e mails and SMS.
- Planning, Budgeting, implementation of social and print media.
- Phone Calling and Counseling activity- engaging 10 phones/ STES representatives for converting students into admissions for all disciplines. Briefing the process to the representatives. Providing data and compilation of the same based on the responses.
- Statistics report of admission count( Preparing admission MIS report)- Collection of centralized admission count and institute level count weekly for MBA, Pharma, Engg., undergraduate, law & HMCT which includes Allotment count, Cap Round Reporting Count, Institute Level and as and whenever required.
- Distribution, Collection, checking, uploading and submission of Eligibility of MBA First year students, pune university.
- Preparing of PNS proposal and uploading the PNS file on the portal.
- Original Documents verification of the first year MBA students at DTE, Regional Office.
Customer Care Executive
Airtel Broadband And Telephone Services
04.2007 - 09.2009
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
- Solved refund cases for discontinued/Terminated customers and Pre-Installation Cases.
- Generating new sales lead
- Responsible for handling correspondence
Executive Customer Care Research Analyst
Reliance Infocomm
11.2004 - 08.2006
- Backend support for 8 Web expresses and 2 Web worlds, responsible for smooth Customer care transitions at all customer touch points
- Performed high-quality research and analysis to deliver actionable recommendations.
- Promoted brand loyalty among customers through exceptional service delivery, leading to increased referrals and repeat business.
- Analyzed customer feedback data to drive continuous improvements in products and services offered.
- Served as an escalation point for high-priority or sensitive cases, ensuring timely resolution and increased client satisfaction levels.
- Creating trouble tickets
- TT Monitoring and closure within SLA
- Handled refund cases escalations for discontinued/Terminated customers.
Administrative Assistant
Info Dynamic Software System Pvt Ltd
06.2003 - 05.2004
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Responsible for maintaining attendance record, Leave Applications and Medical Reimbursements
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Preparing invoices/challans, payments vouchers and cheques, drafting letters / reminders to customers about the payments, data entry work and maintained stock registers.
Education
MBA - Human Resources
Savitribai Phule Pune University
Pune06-2015
Bachelors in Commerce -
Savitribai Phule Pune University
Pune06-2002
SSC -
Crescent High School
Pune06-1997
Skills
- Office administration
- Mental health support
- Counseling
Languages
Hindi
English
Marathi
Timeline
Administrative Cum Counseling Officer
Sinhgad Institutes
09.2009 - Current
Customer Care Executive
Airtel Broadband And Telephone Services
04.2007 - 09.2009
Executive Customer Care Research Analyst
Reliance Infocomm
11.2004 - 08.2006
Administrative Assistant
Info Dynamic Software System Pvt Ltd
06.2003 - 05.2004
MBA - Human Resources
Savitribai Phule Pune University
Bachelors in Commerce -
Savitribai Phule Pune University
SSC -
Crescent High School
Similar Profiles
Tandra MondalTandra Mondal
IP Teacher at Sinhgad InstituteIP Teacher at Sinhgad Institute
Aanchal SharmaAanchal Sharma
Assistant Professor at Sinhgad Institute of ManagementAssistant Professor at Sinhgad Institute of Management
Angel AghamkarAngel Aghamkar
Final Year BDS Student at Sinhgad Dental College and HospitalFinal Year BDS Student at Sinhgad Dental College and Hospital
Khushboo PanchalKhushboo Panchal
Partner Success Manager at ConnectWise LLPPartner Success Manager at ConnectWise LLP
Abhijeet KulkarniAbhijeet Kulkarni
Sr. Technical Leader at KPIT TechnologiesSr. Technical Leader at KPIT Technologies