Sheethal D.S

• Responsible for determining fraud, phishing, spoofing, or hacking of the customer's account with positive and negative modalities in the platform.
• Investigate and eliminate online e-commerce risks for Amazon and its customers in North America, Canada, Europe, Australia, and Singapore.
• Reviewed transaction data to determine and investigate irregular patterns (Fraud Modus Operandi)using data analysis techniques and took appropriate action to minimize Amazon's financial, legal, and reputational risks.
• Developed strategies for minimizing defects on enforcement actions by auditing defects received by the teams and analyzing the root cause.
• Prepared detailed reports summarizing all aspects of the investigation process.
• Documented evidence collected during investigations for future reference.
• Tracked progress of investigations from initiation through resolution.
• Communicated with customers & financial institutes to request additional information and verification of the data provided by customers to support the decision whether fraudulent activity occurred or not.

• Providing Guidance to fix issues related to incorrect tracking setup, minimal JavaScript code errors for manual Purchase tracking, Campaign
creation for Remarketing Audience List by facilitating Google Meet sessions with the Clients/ Website owners.
• Providing guidance, support, and train Website Advertisers on Digital Marketing Tools like Google Ads, Google Analytics and Google Tag Manager along with optimization techniques.
• Trained and Experienced working with Google Ads, Google Analytics and Google Tag Manager.
• Experienced with Salesforce tool in order to keep track record of Website Advertiser’s details.
• Good exposure in understanding the maintenance of websites with associated knowledge (HTML, JavaScript, PHP, ...), exposure to WordPress / Magento / Shopify / Wix and many similar platforms.
• Making Data driven decisions using Google Analytics.
• Delivered high quality service to our Clients, exceeding their expectations and quality scoring measures.

• Providing IT Operations Support, experience in Software troubleshooting and Hardware Installation on Notebook /Desktop PCs and upgrading the systems.
• Specialized to handle all sorts of Escalations & to work with On Shore CRT as well as Level 2 Tier support team.
• Additionally, outside my role, manage my team, given floor support the team as and when the requirement arises, supported different teams when required.
• Understanding on Basic Networking Concepts.
• Global Newton software and LMI tool for remote session on customers unit.
• Have maintained a quality score of above 90% since my inception into the organization, even achieving 100% on four occasions.

• Strong communication, customer service, relationship management and support skills