SHEFALI KUMARI
Summary
Dynamic professional with a proven track record at Authbridge Services, excelling in team leadership and client relationship management. Adept at driving performance improvements and implementing effective strategies, I thrive in fast-paced environments. My strong problem-solving skills and achievement-driven mindset have successfully revived inactive clients, enhancing overall revenue and service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager(CLIENT SERVICING)
AUTHBRIDGE SERVICES PRIVATE LIMITED
09.2018 - Current
- Supervised a team of 8 to 10 individuals to achieve performance targets.
- Coached direct reports regularly to enhance performance metrics and outcomes.
- Provided subject matter expertise for effective client escalations and resolutions.
- Engaged in cross-selling and up-selling strategies to increase company revenue.
- Revived inactive clients through targeted re-engagement initiatives.
- Validated invoices to ensure timely payment collection per company terms, fostering trust with clients.
- Ensured service delivery met contractual Key Performance Indicators (KPIs) and financial expectations.
- Managed technical tools utilized by all employees to enhance operational efficiency.
- Implemented new procedures to enhance workflow and productivity.
RESEARCH ASSOCIATE
Pinkerton
06.2017 - 08.2018
- Executed employment verification checks in alignment with client guidelines.
- Verified candidate employment details through emails, calls, and online portals.
- Collaborated with previous employers, HR teams, and vendors for accurate data gathering.
- Maintained comprehensive documentation and verification records for all cases.
- Ensured adherence to turnaround times and quality standards throughout the process.
- Updated case status in internal systems to reflect current progress.
- Highlighted discrepancies or negative findings promptly to management.
- Followed data privacy regulations, compliance requirements, and company policies rigorously.
Education
BACHELOR OF BUSINESS ADMINISTRATION -
Magadh University
Bihar08.2018
MASTER OF BUSINESS ADMINISTRATION - HR & Finance
Magadh University
Bihar01.2014
Skills
- Achievement drive
- Multitasking
- Team leadership
- Time management
- Problem solving
- Client relationship management
- Effective communication
Certification
- Diploma in Computer Application
- Diploma in Retail Management
- Diploma in Customer Relationship Management
Accomplishments
Top Performer Award 2025 - Exceeded Annual Sales Target.
Timeline
Assistant Manager(CLIENT SERVICING)
AUTHBRIDGE SERVICES PRIVATE LIMITED
09.2018 - Current
RESEARCH ASSOCIATE
Pinkerton
06.2017 - 08.2018
BACHELOR OF BUSINESS ADMINISTRATION -
Magadh University
MASTER OF BUSINESS ADMINISTRATION - HR & Finance
Magadh University