Summary
Overview
Work History
Education
Skills
Websites
Certification
Skills And Domain
Educational Credential
Roles And Responsibilities
Transitions And Projects
Personal Information
Awards
Disclaimer
Timeline
Hi, I’m

Shehroze Salam

Kolkata
Shehroze Salam

Summary

With over 10+ years of experience in Contact Centre Industry, primarily in Product Management, Lead to Cash, Contract & Delivery Management, Service Operation, Bid & Proposition Management, Revenue and Cost Assurance – I have been involved in supporting Team building across these functions and creating an area of growth and opportunities. I have also Designed and Developed various Cost Transformation projects with an overall benefit above £ 5M. Have worked on overall bridging and improving process on C2M, L2C and T2R. The journey so far has been exceptional with managing diverse portfolios and products. I am a certified Six sigma Green Belt and holds an Advance Practitioner Certificate from World Commerce and Contracting (ACCM) and Devops and ITIL V4 certified

Overview

10
years of professional experience
4
years of post-secondary education
8
Certifications

Work History

BT Group
Kolkata

Product Manager
01.2023 - Current

Job overview

BT Group
Kolkata

Contract Management Professional
12.2020 - 12.2022

Job overview

BT Group
Kolkata

Commercial Support Manager
10.2017 - 11.2020

Job overview

BT Group
Kolkata

Billing and Procurement – Associate
07.2015 - 09.2017

Job overview

Genpact
Kolkata

Collection and Cash Application Associate
02.2014 - 07.2015

Job overview

Education

Calcutta University
Kolkata

Bachelor Of Commerce from Accounting And Finance
01.2010 - 09.2013

University Overview

Skills

Competitive Analysis

undefined

Websites

Certification

Certified DevOps Foundation, 2023

Skills And Domain

Skills And Domain
Product Management / Contract and Commercial Management / Risk management / Obligation Management / Negotiation / Procurement and vendor management / P/L management / Forecasting / Stakeholder management / Proposition and Bid management / Change management / Cost Transformation / ITIL / Agile / DevOps

Educational Credential

Educational Credential
B.COM (Accountancy Hons), Calcutta University, 2013, West Bengal Board, 2010, West Bengal Board, 2008

Roles And Responsibilities

Roles And Responsibilities
  • Operations
  • Leading a 25 members team of Product Professionals and managers managing various Connectivity and Mobile sims products and Managed Services solution along with Cost and commercials
  • Analyzing market competition by comparing competitor products and pricing by benchmarking and conducting market research in line with customer and stakeholder requirements
  • Led Cost Transformation program where managed a hybrid team of 50 plus people across geography and saved over 4M for BT
  • Risk: Transform the risk and controls functions and outcomes of the clients, including enterprise risk, enterprise resilience, compliance, internal audit, and controls and protect value across stakeholders in the long term
  • Accountable for development of contract growth (salesforce), capitalizing BT's propositions with end customers to drive business growth and drive strategic improvement projects for the booking's validation process partnering with the sales/finance and technical teams.
  • Creating budget and forecasting for the Contract, power map and checking the credit worthiness or client’s willing to pay. Reviewing monthly P/L to govern the Cost and Revenue are correct and work on building commercial strategies.
  • Responsible for creating customer experience and have reviews with Internal and External stakeholders mostly Senior managers and Directors.
  • Work on finding opportunities to implement AI where possible.
  • Run training and coaching plan and support recruitment, demand and FTE planning.
  • Responsible for ownership of Procurement and subcontracts
  • Create KPIs and Goals for the team member which is in accordance with the company’s vision along with coaching others, recognize their strengths, and encourage them to take ownership of their personal development.
  • Manages and coordinates Bid pricing for BT products or complex proposals for in-life, agrees winning pricing guidelines, advise sales on competitive solutions and proposal cost and price optimizations.
  • Implements jeopardy management and reporting to ensure delivery of service compliant with contractual SLA's, ensuring project are closed effectively.
  • Responsible for tracking and driving all process parameters ‘critical to quality’ for process delivery and achieve transformation at a high level of change management experience, including challenging, inspiring, and leading the team.
  • Proficiency in Design Thinking and Agile Methodology

Transitions And Projects

Transitions And Projects
  • 2018, Travelled to United Kingdom to address a Stakeholder’s meet relating to Lead to Cash and based on that established and designed a billing governance Process and capability for a Managed Service Solution which has a customer base of 50 SME customers. The process included rolling out a SharePoint in collaboration with the Web Designer which would track all the Change request from the customer like Provide, Upgrade, Cease, etc and basis on the completion it would send automated notification to the Billing and Inventory team to update the records to the concerned team.
  • 2019, Designed a Cost Transformation Project for ‘MWAN’ solution for BT, which was supporting 180 plus customer, but the Product was running in loss. Hence validated the entire L2C and identified areas of Cost and Revenue leakage and created a 1-year transformation Program with 3 FTE which gave us a benefit of 0.7 Million and a future proof process that ensured that there is no Gaps. The process includes creating a SOP and Process plan for the team with clear RACI matrix and the success was recognized by the Managing Director James Glavey on the annual ALL Hands
  • 2019, Transitioned 200 Enterprise Contracts in terms of the Standard Contract and Commercial Management activities like Forecasting, Risk Management, Stakeholder Management, Negotiation and P/L management while transitioning the process
  • 2021, Designed a Cost Transformation Project for Managed Services named Project Pretium. This project was designed and developed by me targeting to Transform the Cost as this portfolio was running on negative margin. Designed a process involving 18 FTE is different career level Offshore with a 2-year project plan. For the Financial year 2021/22, we gave a External Savings of 2 Million and Internal Savings of 10 Million and forecasted a benefit of 1.5 Million External for Financial year 2022/23. Worked as a lead Contract Manager on this project managing both Internal and External customer and a team of 18 FTE additional to the 11 FTE which are directly reporting to me. The process includes creating a SOP and Process plan for the team with clear RACI matrix. This Project has been recognized and appreciated by the CFU’s and Director of the Company
  • 2022, Travelled to United Kingdom to build a collaborative strategy for BT Enterprise in Cost Transformation and Contract Management area. Have been primarily responsible to set up an Offshore Contract Optimization team to effectively implement Contract Management discipline for Managed Services Contracts (600+ customers) and also set up a Cost Transformation Offshore team in Networking product to achieve a benefit of 1.5 M

Personal Information

Personal Information
  • Date of Birth: 01/24/1992
  • Gender: Male

Awards

Awards
  • British Telecommunications
  • Received Circle of Excellence Award for Leading CDS Cost Transformation in 2022 Townhall Event from Vikas Kapor – Senior Manager
  • Received Star Performer Award in 2021 from Kapil Khaneja – CSS Director
  • Received Best People Manager’s Award in 2021 in an Annual Day Event from Johnny McQuoid – MD
  • Received Best Performer of CDSS award in 2017 Town hall held with Ian Duerden, Managing Director (Group Business Service)
  • Nominated among the Top 3 Best Performer of CDS consecutively for the financial year 2016-17 and 2017-18
  • Received R&R as the associate of the month for February 2016, January 2017, August 2017, January 2018 and March 2018
  • Received ‘Circle of Excellence’ award twice in the role Commercial Support Manager
  • Recognized for my efforts on Process Improvement and Customer Experience by CBS Customer Experience Team and Senior Leaders and also Identified 4 JDI’s in the process
  • Successfully completed a GB Certification
  • Successfully completed 2 Challenge Cup Project for the consecutive year 2017-18 and 2018 – 19
  • Genpact
  • Bronze Award for the best performance in the Team in the first quarter R&R
  • Selected as best performer for August 2014
  • Silver Award in the annual R&R 2014
  • Received several Cheer points from Management for exemplary performance

Disclaimer

Disclaimer
I hereby declare that the above information furnished is true and correct to best of my knowledge.

Timeline

Product Manager
BT Group
01.2023 - Current
Contract Management Professional
BT Group
12.2020 - 12.2022
Commercial Support Manager
BT Group
10.2017 - 11.2020
Billing and Procurement – Associate
BT Group
07.2015 - 09.2017
Collection and Cash Application Associate
Genpact
02.2014 - 07.2015
Calcutta University
Bachelor Of Commerce from Accounting And Finance
01.2010 - 09.2013

Similar Profiles

CREATE PROFILE
Shehroze Salam