Sheik Emam Kasim
Chennai
Summary
Seasoned Duty Manager with a proven track record at TFS Chennai, adept in customer service management and team leadership. Elevated profit margins by 20% through meticulous operations analysis and profitability strategies. Excelled in high-stress situations, fostering a 24% higher employee retention rate. Expert in POS systems and fostering positive team dynamics.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Duty Manager - Sales & Operations
TFS Chennai
04.2024 - Current
- Company Overview: Travel food and services
- Travel food and services
- Handling 48 team members and 8 outlets Managers and 16 shift Managers
Restaurant General Manager
POPEYES
Chennai
09.2022 - 03.2024
- Company Overview: jubilant food works
- Jubilant food works
- Handling 32 team members and 2 assistant managers and 3 shift Managers
Restaurant General Manager
Pizza hut
Chennai
02.2020 - 08.2022
- Company Overview: Pizza Hut
- Manage the overall operational, budgetary, and financial responsibilities and P&L of the Restaurant
- Increased the profit margin of cash flow by 20% through controlled wastages and other costs as stick to the budget and achieved
- Handling a team of 26 team members 1 Assistant Restaurant Manager and 2 Shift Managers
- Maintained an employee retention rate 24% higher than industry standard through management training programs, periodic performance reviews, and motivational coaching tactics
- Determine customer needs and forecast demand
- Ensure all food safety procedures are strictly adhered to according to sanitary regulations
- Conduct inventory counts to ensure accuracy
- Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures
- Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities
- Manage operations with passion, integrity, and knowledge while promoting the culture and values
- Consistently review operations and to identify any problems, concerns, and opportunities for improvement
- Provide constructive feedback to managers and staff and assess performance ongoing basis
- Responsible for overseeing the Entire Store Operations
- Created a cross-training program ensuring FOH staff members were able to perform confidently and effectively in all positions
Assistant Restaurant Manager
Dominos pizza
Chennai
06.2014 - 01.2020
- Responsible and driving profitability in store
- Acting as a Delivery Champion for the store
- Handling a team of 26 team members and 2 Shift Managers
- Manage operations with passion, integrity, and knowledge while promoting the culture and values
- Consistently review operations and to identify any problems, concerns, and opportunities for improvement
- Provide constructive feedback to managers and staff and assess performance on and ongoing basis
- Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness
- Responsible for overseeing the Entire Store Operations
- Responsible for store staff Recruiting, training, Coaching and motivating employees
- Created and maintained team relationships
- Strategically plan all activities which is required to achieve store sales, targets, goals
- Ensure efficient handling of customers and maintaining high service standards
Skills
- Customer Service Management
- Escalation Management
- People management
- Sorting out customer needs
- Team Leadership and Management
- Operations analysis and profitability
- Merchandising /product presentation
- Sales training and team building
- Recruiting and staffing initiatives
- Accounting operations
- Budget projections
- Budget allocations
- Team collaboration
- Innovative thinking
- Training staff
- POS systems
- Till point
- Square POS systems
- Interpersonal skills
- Positive attitude
- High-stress situations
Certification
- Servsafe food safety certified
- FOSTAC food safety supervisor certified
- excel certified
- tally certified
Educationaldevelopment
- DIPLOMA IN Computer Science, Hindustan University, 2016-2019, Chennai
- Hr. Sec, Kesarai Higher Secondary School, T. Nagar, Chennai, 600017
- SSLC, Kesarai Higher Secondary School, T. Nagar, Chennai, 600017
Accomplishments
- GOLD award title of best Restaurant Manager, Popeyes Jubilant Food Works Ltd, 2023
- NSF Audits A grades, 3 quarters
- QA Food Quality Audit score, 95%
- Best RGM Award for sales Achievement, Pizza Hut Sapphire Foods, 2022
Peoplemanagement
- Motivating
- Mentoring
- Monitoring
- Training subordinates to achieve Targets
Languages
Urdu
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Disclaimer
I, Sheik Emam Kasim hereby confirm that the information given above is true to the best of my knowledge.
Timeline
Duty Manager - Sales & Operations
TFS Chennai
04.2024 - Current
Restaurant General Manager
POPEYES
09.2022 - 03.2024
Restaurant General Manager
Pizza hut
02.2020 - 08.2022
Assistant Restaurant Manager
Dominos pizza
06.2014 - 01.2020