Retail Branch Banking & Retail Lending MBA Marketing(Symbiosis) & Strategic Planning from IIM Lucknow and Heading Branch Engagement for North & East at Axis Bank with 26 years of rich Banking experience which covers Retail Branch Banking,Digital Banking,Branch Operations, Trade & Forex, Credit Assessment & distribution and business development. Personal Skill Set A leader with exemplary communication and interpersonal skills. Ability to collaborate with staff at all levels and work under all circumstances. Visible decision making ability with execution to conclusion capability. Professionally grown in highly competitive business environment well networked in the industry.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Vice President & Digital Business & Transformation
AXIS BANK LTD
Branch Engagement Head North & East
About the Role
The portfolio head is responsible for managing and maintain the digital portfolio of the bank by ensuring all ETB/ NTB Customers of the Bank are digitally onboarded on MB/IB/ Other digital platforms
The responsibility further includes building onboarding journey through D2C campaigns and ensuring digital penetration on key parameters like Registration, Monthly Active & Financial Active Users
The Portfolio owner drives digital products (Fixed Deposits & Third-Party Products) and services (Branch of the Future) to ensure high degree of customer engagement with the objective of maximizing revenue per customer
Job Description
To balance priorities among the long-term vision and short-term execution of products
Understand and articulate customer needs, conduct customer research, leverage internal knowledge and expertise, and prioritize market requirements
Engage with product team on enhancement and to improve user experience
Assesses market competition by comparing the company's product to competitors' products
Understand existing platform / tech pain points and comes up with recommendations to address the same
Partner with cross functional team to ensure alignment for optimising portfolio health
Analysing portfolio metrics regularly and use the learning for product innovations and improvements
Ensuring timely delivery of projects through proper planning, scheduling, and execution
Connect with relevant stakeholders across banks functions like Operation, compliance, Channel & Branch Banking to drive portfolio number and sale of digital products
Responsible for project execution & stakeholder management
Engaging with Campaign & Marketing team to develop content development & performance marketing
Branch Engagement – Training, coordinating with Branch banking and Liabilities Sales and Salary team for better digital adoption of MB/IB, TD, TPP, WA and BOTF products
Engagement with consultant teams, product Teams, ABR & BIU for pilot like personalized banners, names & salutations in communications, real-time nudges via clever tap & UNICA, channel prioritization in all the campaigns since beginning with in-depth tracking of all
Responsible for driving multibank account aggregator & NTB/ ETB UPI number matrix by building D2C campaign for the same
Deputy Vice President
AXIS BANK LTD, Circle Priority
05.2018 - 05.2019
Handling a team of 90 Relationship Manager who are responsible for managing Savings Bank accounts book of more than Rs
1400 Crore
Administrated existing portfolio of high value Savings Bank accounts and TFX clients besides attaining incremental Savings accounts business through deepening and offering them customized Investment solutions, Business banking and Forex Card facilities
Responsible for entire circles Priority Savings book, NTB Priority Books, IPG business and OCS business
Responsibilities
Integral part of Circle Relationship Team and business solution team promoting primary business products like Investment, OCS, Business banking solutions and portfolio management services as well as alternative investment products like Real Estate funds
Currently managing a team of 90 Relationship manager across 140 branches in the Circle
Responsible for team management, Individual productivity, book building , reviewing and guiding the team to create an environment that sustain and encourage high performance
Monitoring the productivity of the RMs on NOA, IPG and OCS and counselling them to achieve their monthly budgets
Interacting with the HNI customers through personal visits and phone calls
Achieving the Hooks budget of the Priority Books of the Circle through continuous engagement with the RMs for making the customer Account as our Primary Books
Learning and Development of the RMs by conducting Bi monthly Training sessions in Cluster Offices.
Deputy Vice President & Branch Head
Axis Bank Ltd
New Delhi
05.2019 - 09.2021
Education
PGDBM - Marketing
Symbiosis Institute of Management Studies
B.Sc - Industrial Chemistry
Delhi university
New, Delhi
Certification - Strategic Management
IIM Lucknow
Lucknow
07.2022 - 03.2023
Skills
Assessing revenue potential & opportunities by conducting business strategy planning and analysis, developing an environment that motivates high performance and fosters development and so onundefined
Timeline
Certification - Strategic Management
IIM Lucknow
07.2022 - 03.2023
Deputy Vice President & Branch Head
Axis Bank Ltd
05.2019 - 09.2021
Deputy Vice President
AXIS BANK LTD, Circle Priority
05.2018 - 05.2019
Vice President & Digital Business & Transformation