Shekhar Suman

A professional supporting Product Management & Procurement , campaign suggestions & Customer pricing and analytics

• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Streamlined project management with effective communication and collaboration across cross-functional teams.
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
• Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the.

• Provided exceptional support for end-users by addressing technical concerns, reducing downtime, and improving user experience.
• Collaborated with cross-functional teams to complete projects on time, ensuring client satisfaction and meeting business objectives.
• Diagnosed software issues and applied troubleshooting techniques to resolve problems.
• Served as a trusted advisor to senior management by providing technical expertise and insights on various IT-related topics.
• Enhanced system performance by identifying and resolving technical issues through thorough analysis and troubleshooting.