SHEKHU SAINI
Senior Learner Support Executive (SRM Student Relationship Manager Team )
Jaipur
Summary
Educational Qualification Seeking challenging and rewarding career in your organization as professional where I can contribute my knowledge and skills for growth and development of the organization. I want a dynamic work sphere to extract my inherent skills as a professional use and develop my aptitude to further the organization and also attain my career target. 10th from Rajasthan Board Ajmer 12th from Rajasthan Board Ajmer
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Learner Support Executive (SRM- Team)
Vivekanand Global University
07.2024 - Current
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Senior Academic Counselor
Vivekananda Global University
07.2024 - Current
- Evaluated transfer credits and advised students on course selection to ensure timely degree completion.
- Contributed to the development of university policies and procedures related to student advising, ensuring a consistent approach across all departments.
- Led professional development sessions for fellow counselors on best practices in academic advising and student support services.
- Facilitated conflict resolution among students, promoting a positive learning environment for all parties involved.
- Collaborated with faculty to identify at-risk students and develop appropriate intervention strategies.
- Coordinated tutoring services for struggling students, improving their chances of achieving academic success through targeted assistance.
- Streamlined communication between students, parents, and faculty by utilizing digital platforms effectively.
- Advised incoming freshmen on major selection based on interests, aptitude assessments, and future career aspirations.
- Developed strong relationships with students, fostering a supportive environment for academic growth and personal development.
- Assessed educational records to identify potential barriers to graduation or areas requiring special attention from faculty members.
- Served as a liaison between the university administration and various departments to address concerns related to curriculum changes or program requirements.
- Collaborated with parents and teachers to help students reach potential.
- Provided resources to support students in achieving career goals.
Admissions Counselor
Taxilla Business School
08.2023 - 07.2024
- Delivered engaging presentations about the college/university at various off-campus events such as high school visits or conferences.
- Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
- Collaborated with faculty and staff to develop targeted recruitment strategies for prospective students.
- Provided exceptional customer service by responding promptly to inquiries from prospective students via phone, email, or social media channels.
- Implemented data-driven strategies to continuously improve recruitment efforts based on enrollment trends and goals.
- Increased enrollment rates by organizing and participating in college fairs, open houses, and information sessions.
Admissions Counselor, Exam Section
Maharaj Vinayak Global University
11.2021 - 07.2023
- Coordinated campus visits for prospective students and their families, showcasing the institution''s facilities, programs, and resources.
- Contributed to a positive campus culture by assisting with orientation events for new students.
HR Assistant , Admission Counselor
Arya College of Engineering & IT
03.2015 - 11.2021
- Designed culturally-sensitive interventions tailored to each client''s background and experiences.
- Promoted mental health awareness within the community through participation in educational events and presentations.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
- Communicated regularly with other professionals involved in the client''s care for coordinated service delivery efforts.
Education
Bachelor of Arts -
Kanoria Girls College
Jaipur 04.2001 -
Master of Arts -
Swami Vivekanand Subharti University
Merth India 04.2001 -
Certification
RSCIT
Affiliations
Father's Name : Mr. Seva Ram Saini
Gender : Female
DOB : 14 Dec. 1995
Languages : Hindi & English
Nationality : Indian
Marital Status : Unmarried
Declaration
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Date: ......................
Place: .....................
(SHEKHU SAINI)
Timeline
Senior Learner Support Executive (SRM- Team)
Vivekanand Global University
07.2024 - Current
Senior Academic Counselor
Vivekananda Global University
07.2024 - Current
Admissions Counselor
Taxilla Business School
08.2023 - 07.2024
Admissions Counselor, Exam Section
Maharaj Vinayak Global University
11.2021 - 07.2023
RSCIT
01-2018
HR Assistant , Admission Counselor
Arya College of Engineering & IT
03.2015 - 11.2021
Bachelor of Arts -
Kanoria Girls College
04.2001 -
Master of Arts -
Swami Vivekanand Subharti University
04.2001 -