Shelly Ahmed
Delhi
Summary
Results-oriented achiever with a proven ability to consistently exceed targets and drive success in fast-paced environments. Strategic thinking combined with hands-on experience allows for the delivery of impactful solutions that enhance organizational performance. Strong problem-solving abilities, a willingness to learn, and excellent communication skills contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Assistant Team Lead
Opk E Services Pvt Ltd
01.2019 - Current
- Talking to applicants(Permanent residency) and guiding them about immigration Programs.
- Introduction to RCIC (Regulated Canadian Immigration Consultant).
- Responsible for business development and account management as an individual and whole Sales team.
- Imparted complete product training to the new centre employees based in Malaysia and took care of their feedbacks about the calls and their performance.
- Enrolment for Profile Evaluation Report.
- Understanding the requirements of clients & mapping with an appropriate solution.
- Developed new content for the mails that were sent to customers on regular basis.
- Interviewing scheduled candidates for the required positions and processes.
- Increased sales revenue each quarter.
- Supervised co-workers.
- Identified potential client by researching and generating leads through social media platforms.
- Dialled leads to generate contacts on daily basis.
Sales Manager
ONG Printing and Publishing llc (Gulf Oilfield Directory)
01.2017 - 01.2018
- Identified business opportunities by identifying prospects and evaluating their position in the OIL&GAS industry; researching and analyzing sales options
- Supervising space selling for advertisement in Gulf Oilfield Directory by establishing contacts and developing relationships with prospects; recommending solutions providing options to negotiate
- Organizing sales visits with the sales team while taking the hold on the calls with the clients
- Maintaining accurate records on Excel and giving daily sales reports to the reporting manager
- Attending conferences and meetings/ participated in all major oil&gas exhibitions across GCC
- Servicing customer queries over the phone and helping the sales team
- Prepare promotional plans, sales literature, media kits, and sales contracts;
- Studying market to identify new avenues/opportunity of business for the Company
- Attended industry events and conventions to find sales opportunities.
Relationship Officer (Najm Voyager)
Majid Al Futtaim Finance
06.2016 - 01.2017
- Generating new business
- Submit Daily/Weekly/Monthly action plan to the sales Manager
- Telecalling and meeting client face to face to close deals
- Increasing sales through various promotions at the WTC
- Administration assistant to the sales head
- Selling NAJM Voyager credit cards with assigned target
Sales Executive(Insurance)
Rak Bank
07.2014 - 04.2016
- Generating new business for the bank
- Submit Daily/Weekly/Monthly action plan to the sales Manager
- Client servicing and execution of sales action plans
- Increasing sales through various promotions
- Achieving and over achieving the set sales target
- Follow up on requests and ensure 100% conversations
- Cross sell other Rak bank products while pitching motor insurance
Team leader
Celtic Research and Technologies
01.2012 - 05.2014
- Started off with the sales team where i managed new customer sales and sign-ups
- Later moved to selling different plans and upgrading the existing customers
- Due to excellent performance was given an opportunity to manage a team of 17 people
- Was transferred to the change team where i managed new processes and direct US based client interaction
- Providing new staff with training on existing process and helping them achieve their targets
Customer Service
Convergys Orange Customer Service
10.2010 - 12.2011
- Servicing UK based customer's telecom services
- Assisting with disputes, balances and transactions on the accounts
- Been a consistent performer throughout my tenure with the company
- Also assisted supervisors with floor walking and taking supervisor calls
Collections officer
Iqor
01.2010 - 09.2010
- Taking ownership and providing options based on the evaluation conducted
- Handling additional duties as an acting manager in the absence of the manager
- Been a consistent performer throughout my tenure with the company
- Did Third party collections for the US process
Education
12th -
NIOS
2009
10th -
NIOS
2005
Skills
- Customer focused
- Positive and upbeat
- Persuasive negotiations
- Social media savvy
- Salesforce
- CRM software
- Lead Generation
- Cold Calling
- Market Research
Accomplishments
- Achieved Result through effectively helping with Task.
- Documented and resolved Issue which led to Results.
Languages
6,6
Languages
English
First Language
Timeline
Assistant Team Lead
Opk E Services Pvt Ltd
01.2019 - Current
Sales Manager
ONG Printing and Publishing llc (Gulf Oilfield Directory)
01.2017 - 01.2018
Relationship Officer (Najm Voyager)
Majid Al Futtaim Finance
06.2016 - 01.2017
Sales Executive(Insurance)
Rak Bank
07.2014 - 04.2016
Team leader
Celtic Research and Technologies
01.2012 - 05.2014
Customer Service
Convergys Orange Customer Service
10.2010 - 12.2011
Collections officer
Iqor
01.2010 - 09.2010
12th -
NIOS
10th -
NIOS