SHERIN JOSEPH
Bangalore
Summary
Dynamic and service-oriented aviation professional with hands-on experience in premium customer service, hospitality, and airline operations. Recognized for delivering exceptional guest experiences, managing high-pressure environments with poise, and maintaining excellent client relationships. Eager to contribute dedication, adaptability, and a high-performance mindset to a leading global brand.
Overview
3
3
Languages
4
4
years of professional experience
Work History
Client Executive - EK Operation
Emirates
Mumbai
06.2025 - Current
- Engaged with VIP travellers, resolving queries swiftly and professionally, fostering positive relationships
- Managing guest operations for Emirates, ensuring seamless travel experiences at the contact center
- Coordinating with airport staff of Emirates and adhering to international aviation protocols
Client Executive - EY/EK Operation
Dnata
Bangalore
02.2024 - 05.2025
- Managed guest operations for Etihad, delivering seamless travel experiences
- Coordinated with Etihad airport staff to ensure adherence to international aviation protocols
- Engaged with VIP travellers, resolving queries swiftly and professionally
Client Relationship Executive (Premium Concierge)
Connect and Heal Pvt. Ltd
Bangalore
05.2023 - 10.2023
- Delivered personalized concierge solutions for elite clientele, ensuring discretion and tailored experiences.
- Developed strong client rapport, fostering trust and loyalty for increased retention.
- Liaised with healthcare and travel services to achieve optimal client satisfaction.
Receptionist - 080 International Lounge
K-Hospitality Group (TFS)
Kempegowda International Airport
07.2022 - 02.2023
- Welcomed international guests in high-end lounge, providing personalized service to enhance their experience.
- Coordinated check-in and service flow, maintaining a welcoming ambiance to ensure guest satisfaction.
- Managed front desk operations and greeted visitors at K-Hospitality Group.
- Assisted guests with check-in and check-out procedures efficiently.
- Coordinated appointment scheduling and maintained staff calendars effectively.
Education
10th -
Cluny Convent
Bangalore12th -
Bishop Cotton
BangaloreBBA - Aviation
Bangalore
Skills
- Customer Service Excellence
- Strong Communication Skills
- Positive Attitude and Work Ethic
- Fast Learner and Adaptable
- Leadership and Team Collaboration
- Motivation and Time Management
Accomplishments
- Achieved best speaker for personal development
- Achieved Amadeus certificate
- Achieved NSDC certificate
- Certificate of Cyber Security (EK/EY Operations)
- Certificate Of Environment Awareness Training (EK/EY Operations)
- Certificate of Dnata corporate induction (EK/EY Operations)
- Certificate of Dangerous Goods - Ground Crew (CAT 9) (EK/EY Operations)
- Certificate of Aviation Security General Awareness (EK/EY Operations)
- Certificate of Emergency Response Awareness (EK/EY Operations)
- Certificate of Protecting payment card information (EK/EY Operations)
- Certificate of GDPR Data Privacy Quiz (EY/EY Operations)
- Certificate of PCI DSS - Securing Point of Sale Devices (EK/EY Operations)
- Certificate of Business Connect Programme for Sales Team (EK/EY Operations)
- Certificate of Super Seller (EK/EY Operations)
- Certificate of Etihad Secure The Human Firewall (EK/EY Operations)
- Certificate of Fundamental Human Factors (EK/EY Operations)
Height
160 cm
Weight
160 cm
Languages
- English
- Hindi
- Kannada
Hobbies and Interests
- Performing Arts: Dance, Singing
- Visual Arts: Sketching
- Sports: Tennis, Badminton
Professional Qualification - Training
160 cm
Personal Information
160 cm
Languages
English
First Language
Kannada
Proficient
C2
Hindi
Proficient
C2
Timeline
Client Executive - EK Operation
Emirates
06.2025 - Current
Client Executive - EY/EK Operation
Dnata
02.2024 - 05.2025
Client Relationship Executive (Premium Concierge)
Connect and Heal Pvt. Ltd
05.2023 - 10.2023
Receptionist - 080 International Lounge
K-Hospitality Group (TFS)
07.2022 - 02.2023
10th -
Cluny Convent
12th -
Bishop Cotton
BBA - Aviation
Bangalore