Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Affiliations
Timeline
Generic

SAFNABINSI P T

Summary

Enthusiastic and detail-oriented travel consultant with 3 years of experience in planning and coordinating travel itineraries for individuals and groups. Proven expertise in customer service, destination knowledge, and travel booking systems. Passionate about delivering personalized travel experiences, and maintaining client relationships. Proficient in using airline reservation systems, and managing booking processes efficiently.

Overview

6
6
years of professional experience

Work History

Senior Reservation Executive, Sales&Operation Lead

GOKHAIR VISAS & HOLIDAYS
02.2022 - 06.2025
  • Assisted customers with travel itineraries, fare options, and booking changes, providing personalized recommendations based on preferences.
  • Managed documentation for group departure, airline group requesting attestation, and global visas.
  • Managed customer feedback and complaints effectively, leading to improved processes and customer loyalty.
  • Trained new staff on ticketing procedures and customer service standards.

Travel Consultant

AKBAR TRAVELS PVT LTD
01.2019 - 07.2019
  • Assisted travel consultant for sales and reservations for domestic and international flights.
  • Provided information on flight schedules, fares, and travel regulations to enhance customer understanding.
  • Handled customer inquiries and complaints related to ticketing and travel services.

Education

Master - Travel & Tourism Management

IGNOU
08-2023

GDS Software - Galileo, Sabre, Amadeus

Diploma, IATA - Travels & Tourism Consultant
03-2019

Diploma - IATA - Travels & Tourism Consultant

AKBAR ACADEMY OF AVIATION STUDIES
12-2018

Bachelor - Travel & Tourism Management

Calicut University
03-2018

Skills

  • Problem solving
  • Communication skills
  • Attention to detail
  • Knowledge of travel regulations
  • Customer service excellence
  • Conflict resolution
  • Initiative with a high level of energy
  • Self-motivation

Languages

  • Malayalam
  • English
  • Hindi

Personal Information

  • Date of Birth: 01/03/98
  • Gender: Female
  • Nationality: India

Affiliations

  • MS Office
  • Photoshop

Timeline

Senior Reservation Executive, Sales&Operation Lead

GOKHAIR VISAS & HOLIDAYS
02.2022 - 06.2025

Travel Consultant

AKBAR TRAVELS PVT LTD
01.2019 - 07.2019

Master - Travel & Tourism Management

IGNOU

GDS Software - Galileo, Sabre, Amadeus

Diploma, IATA - Travels & Tourism Consultant

Diploma - IATA - Travels & Tourism Consultant

AKBAR ACADEMY OF AVIATION STUDIES

Bachelor - Travel & Tourism Management

Calicut University

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